Summary
Overview
Work History
Education
Skills
Languages
Timeline
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DIANA DE DIOS A

Alamo,USA

Summary

Accomplished Finance Manager and Teller with a proven track record at Famsa Loanss, specializing in financial record keeping and customer service excellence. Spearheaded a team to optimize cash flow, enhancing profits, while maintaining paramount customer satisfaction at Wellsfargo through adept cash drawer balancing and relationship building. Demonstrates exceptional teamwork, stress tolerance, and a positive attitude towards achieving company goals.

Overview

17
17
years of professional experience

Work History

Lead Teller

WELLSFARGO
Donna, TX
01.2018 - 11.2024
  • Assisted customers with deposits, withdrawals, and check cashing services in a friendly and efficient manner
  • Balanced cash drawer and maintained full accountability for assigned cash on hand
  • Developed strong customer relationships by providing excellent customer service and responding to inquiries promptly
  • Greeted customers with professionalism and friendly and courteous demeanor
  • Ensured that all customer data was kept confidential according to bank policy standards
  • Identified fraudulent activity on accounts and took appropriate actions as needed

Finance Manager

FAMSA LOANSS
Pharr, TX
02.2013 - 02.2018
  • Generated monthly financial reports and presented them to senior management
  • Managed a team of finance professionals responsible for accounting operations including payroll processing, accounts receivable and payable, bank reconciliations
  • Conducted regular reviews of accounts receivable and payable processes to identify areas for improvement
  • Developed and implemented financial management strategies to optimize cash flow, reduce costs, and increase profits

Assistant Manager

Texan Credit
Mcallen, TX
02.2008 - 01.2013
  • Managed customer accounts by obtaining payment information and updating records.
  • Verified customer account balances and processed payments accordingly.
  • Researched delinquent accounts to identify sources of delinquency, such as late payments or insufficient funds.
  • Negotiated payment arrangements with customers who were past due on their accounts.
  • Conducted skip tracing to locate missing customers with overdue accounts.
  • Provided guidance and assistance to customers who were facing financial difficulties.
  • Drafted letters to debtors informing them of their delinquent status.

Education

High School Diploma -

Mcallen High School
McAllen, TX
05-2025

Skills

  • Customer Service Excellence
  • Positive Attitude
  • Financial Record Keeping
  • Computer Literacy
  • Teamwork and Collaboration
  • Banking Product Knowledge
  • Listening and Comprehension
  • Stress Tolerance
  • Cash Drawer Balancing

Languages

Spanish, Bilingual

Timeline

Lead Teller

WELLSFARGO
01.2018 - 11.2024

Finance Manager

FAMSA LOANSS
02.2013 - 02.2018

Assistant Manager

Texan Credit
02.2008 - 01.2013

High School Diploma -

Mcallen High School

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DIANA DE DIOS A