Jessica Gonzalez
Pahokee,Fl
Summary
Professional banking specialist prepared for role, bringing solid experience in financial services and administrative duties. Strong focus on team collaboration, customer service, and operational efficiency. Adept at handling transactions, resolving issues, and ensuring adherence to compliance standards. Known for reliability, adaptability, and achieving results in dynamic environments.
Overview
11
11
years of professional experience
Work History
Lead Teller
Gold Coast Federal Credit Union
07.2023 - Current
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Investigated and promptly resolved issues with members accounts.
- Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
- Implemented security measures to protect sensitive client information and financial assets from potential fraud or theft.
- Served as an essential resource for colleagues seeking guidance on policy interpretations or procedural clarifications.
- Optimized workflow processes through effective communication with coworkers during peak hours.
- Managed daily bank operations by processing customer transactions in person or over the phone.
Teller
Wells Fargo
12.2016 - 02.2021
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Customer Service Sales Associate
Walgreens Company
08.2015 - 03.2018
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Cashier
Kathy’s Kooler
05.2014 - 08.2015
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Associate of Arts degree (aa) - Supervision and General Management
Palm Beach State College
05.2017
High School Diploma - International Baccalaureate (IB)
Pahokee Md/Sr High School
05.2014
Skills
- Customer Service
- Sales
- Microsoft Office (Word, Excel, PowerPoint, Access)
- Bilingual (English & Spanish)
- Knowledge of Bank standards and processes
- Written Communication
- Verbal Communication
- Multitasking Abilities
- Problem-solving abilities
- Product Knowledge
- Detail orientation
References
- Ricardo Carreno, Palm Beach County Sheriff’s Office, (561)449-7120, rickycarreno1995@gmail.com
- Juan Vital, Gold Coast Federal Credit Union, Branch Manager, (561)455-6190, Juan.Vital@gcfcu.org
- Juvencio Rivera, Palm Beach County Sheriff’s Office, (561)992-1180, Riveraj@pbso.org
Achievements/Awards
- Riding the Wave of MORE- Gold Coast Employee Winner of the 2nd Quarter (2024)
- Wells Fargo Star Performer Recognition (2017)
- The School District of Palm Beach County 'Volunteers in Public Schools' Certificate of Appreciation
- Certificate of Participation 'Leadership Academy of the Migrant Program'
- Palm Beach Chapter 'The National Society of the Sons of the American Revolution' Bronze Good Citizenship Medal (Recognition of notable services)
Timeline
Lead Teller
Gold Coast Federal Credit Union
07.2023 - Current
Teller
Wells Fargo
12.2016 - 02.2021
Customer Service Sales Associate
Walgreens Company
08.2015 - 03.2018
Cashier
Kathy’s Kooler
05.2014 - 08.2015
Associate of Arts degree (aa) - Supervision and General Management
Palm Beach State College
High School Diploma - International Baccalaureate (IB)
Pahokee Md/Sr High School
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