Ashley Leigh
Summary
Client-focused professional with over 6 years of experience delivering high-level customer service in regulated, fast-paced environments. Skilled in building strong relationships, managing sensitive data, and resolving complex issues with professionalism and empathy. Proven ability to adapt to new technologies and maintain operational accuracy—poised to drive client satisfaction and financial wellness as a Relationship Banker.
Overview
6
6
years of professional experience
Work History
Customer Service Representative – Level 2
Elevance Health
08.2019 - 04.2025
- Guided clients in using digital tools and encouraged self-service adoption.
- Managed sensitive data in compliance with HIPAA and internal standards.
- Identified client needs and coordinated solutions across departments.
- Promoted May 2021 for performance and ability to resolve complex cases.
- Assisted members with benefit and coverage inquiries.
- Processed claims and resolved provider-related issues by identifying errors, verifying information, and ensuring compliance with policy guidelines.
- Maintained accurate documentation in internal systems.
Education
Associate of Arts -
Lone Star College
Houston, TX05-2023
Skills
- Relationship Building & Client Engagement
- Customer Support (Phone, Email, Chat)
- Transaction Accuracy & Cash Handling
- Self-Service Technology Guidance (ATM, Online Banking)
- Problem-Solving & Critical Thinking
- Regulatory Compliance (HIPAA, Medicaid)
- Cross-Functional Collaboration
- Time Management & Multitasking
- Microsoft Office (Word, Excel, Outlook, SharePoint)
Additional Qualifications
- Strong communication and interpersonal skills
- Comfortable educating clients on self-service platforms
- Flexible and dependable with weekend availability
Timeline
Customer Service Representative – Level 2
Elevance Health
08.2019 - 04.2025
Associate of Arts -
Lone Star College
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