Ashley Lewallen
Ocoee,TN
Summary
Well-organized and quick-thinking individual with excellent communication skills, excelling in attention to detail. Known for reliability and effective teamwork. Possesses strong stress management abilities and thrives in handling challenging situations.
Overview
7
7
years of professional experience
Work History
Patient Access Specialist
Tennova Healthcare - Cleveland
06.2022 - Current
- Administrative professional who admits patients in the emergency room, processes patient paperwork, manages billing and provides customer support to patients visiting a hospital emergency room
- Managing patient paperwork, validating insurance, responding quickly to medical emergencies and explaining forms, wait times and insurance policies to patients
- Maintained strict confidentiality of personal health information according to HIPAA regulations, safeguarding patient privacy rights.
- Participated in regular continuing education courses to stay current on healthcare industry trends and maintain professional knowledge.
- Facilitated the training of new ER registrars, promoting best practices and adherence to hospital policies.
- Managed high-stress situations by maintaining a calm demeanor and ensuring proper procedures were followed.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Reduced registration errors through diligent attention to detail when gathering patient information, leading to improved data accuracy.
- Processed insurance approval forms for scheduled procedures and office visits.
- Coordinated with insurance companies to verify coverage and facilitate billing processes, reducing financial stress for patients.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Cook
Signature Healthcare
11.2021 - 06.2024
- Serves meals by reviewing recipes; assembling, combining, and cooking ingredients; and maintaining a sanitary kitchen
- Executes cold food production in accordance with standards of plating guide specifications
- Attends to the detail and presentation of each order
- Places and expedites orders
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Front Desk
Hampton Inn
10.2023 - 01.2024
- Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
- Answering screening and forwarding incoming phone calls
- Receiving and sorting daily mail
- Responsible for the setup, to include any troubleshooting, and breakdown of events requiring technical support
- Supported over 100 events annually, which ranged from less than a dozen participants to thousands of participants with prestigious guests
- Streamlined front desk operations for increased efficiency and improved customer service.
Direct Support Staff
Lifebridges
10.2019 - 10.2020
- behavioralCares for individuals experiencing developmental or intellectual disabilities or illnesses
- Their main duties include helping patients complete basic housekeeping tasks, transporting patients to appointments or other social outings and keeping patients safe from potential health hazards in their surrounding environment
- Managed challenging behaviors through effective communication, de-escalation techniques, and crisis intervention strategies.
- Enhanced client independence by implementing personalized support plans and monitoring progress.
- Maintained professional boundaries while cultivating supportive connections with clients that fostered trust and stability in their lives.
- Collaborated with interdisciplinary teams to ensure comprehensive care and consistent support strategies.
- Managed approximately 4 clients daily with behavioral
Certified Nursing Assistant
Signature Healthcare
02.2018 - 03.2019
- Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; and reporting observations of the patient to nursing supervisor
- Documents actions by completing forms, reports, logs, and records
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Supported needs of 16+ residents under long-term care.
Education
Associate of Applied Science - Surgical Technology
Miller-motte College
10-2025
certied nursing assistant -
Tennessee College of Applied Technology
02.2017
high school diploma -
Polk county highschool
05.2014
Skills
- Medical Terminology
- Front Desk Operations
- HIPAA Compliance
- Appointment Scheduling
- Professionalism and Ethics
- Insurance Billing
- Documentation accuracy
- Patient Scheduling
- Healthcare Software Knowledge
- Insurance Verification
- Patient Registration
- Information Collection
Timeline
Front Desk
Hampton Inn
10.2023 - 01.2024
Patient Access Specialist
Tennova Healthcare - Cleveland
06.2022 - Current
Cook
Signature Healthcare
11.2021 - 06.2024
Direct Support Staff
Lifebridges
10.2019 - 10.2020
Certified Nursing Assistant
Signature Healthcare
02.2018 - 03.2019
high school diploma -
Polk county highschool
Associate of Applied Science - Surgical Technology
Miller-motte College
certied nursing assistant -
Tennessee College of Applied Technology
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