Ashley Lewczyk
Hudson,WI
Summary
Compassionate Surgery Coordinator with 7 years of helping others through personal excellence, organizational and interpersonal skills. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care. Managing multiple tasks simultaneously with minimal supervision.
Overview
7
7
years of professional experience
Work History
Surgery Coordinator / Administrative Assistant
Park Nicollet - Tria
01.2022 - Current
- Documented and collected patient data in Epic to maintain accuracy and security.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Coordinated testing, labs and other diagnostic data for proper clearance prior to surgery.
- Counseled patient about personal financial responsibility and collaborated with billing to resolve patient accounts.
- Collaborated with patient, referring physician and surgical specialist to coordinate pre- and post-operative care for surgical procedures.
- Communicated with patients on phone and in person.
- Verified insurance coverage and benefits and communicated directly with patient for timely scheduling of clinic appointment and surgery procedure.
- Stayed up to date with Epic updates and present to team at monthly meetings
- Coach and train new and current coworkers on new Epic updates at monthly department meetings.
- Maintained efficient surgery schedule by monitoring daily activities and resolving potential conflicts.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Educated patients about surgeries and provided treatment plan documentation.
Frontline
Park Nicollet - Tria
07.2017 - 01.2022
- Verified any changes or data updates to patient records and checked insurance information at each appointment.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Facilitated communication between patients and various departments and staff.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Offered simple, clear explanations to help clients and families understand clinic policies and procedures.
- Resolved customer complaints using established follow-up procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Verified patient insurance eligibility and entered patient information into system.
- Responded to inquiries by directing calls to appropriate personnel.
- Coach and train new and current employees on new updates and department changes.
- Train new hires on frontline duties.
- Provided excellent customer service to patients and medical staff.
- Worked with Research and Education team on special projects.
Education
Certification - Cadence Self Study
Epic University
VeronaAssociate of Arts - Liberal Arts And Sciences
Century College
White Bear Lake, MN12.2020
Skills
- Patient Counseling
- Insurance Verification
- EHR systems expertise
- Schedule Coordination
Timeline
Surgery Coordinator / Administrative Assistant
Park Nicollet - Tria
01.2022 - Current
Frontline
Park Nicollet - Tria
07.2017 - 01.2022
Certification - Cadence Self Study
Epic University
Associate of Arts - Liberal Arts And Sciences
Century College
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