Ashley Lewis
Capon Bridge,WV
Summary
Dynamic Merchandise Manager at Petsmart with a proven track record in inventory management and team leadership. Enhanced sales through strategic merchandise presentation and optimized stock levels, reducing markdowns significantly. Adept at coaching teams to achieve high performance while delivering exceptional customer service and fostering a positive shopping experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Merchandise Manager
Petsmart
12.2014 - Current
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Reviewed customer feedback to identify trends and improve product selection.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Maintained updated product knowledge to successfully educate and advise customers.
- Launched seasonal merchandise assortments in alignment with key industry events ensuring timely availability of products.
- Reduced markdowns by optimizing inventory management processes and implementing demand forecasting techniques.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Optimized stock levels by implementing an effective replenishment system, reducing stockouts and overstock situations.
- Interacted with customers to obtain feedback and drive satisfaction.
- Managed high-performing team members, providing ongoing coaching and development opportunities for career advancement.
- Oversaw inventory management, ensuring accurate stock levels and minimizing losses from shrinkage.
- Trained new employees in merchandising techniques, elevating overall team performance and consistency.
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
- Identified opportunities to reduce lead times and improve inventory management.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
Bartender
American Legion
08.2013 - 04.2014
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Farm Hand
Potomac State College of West Virginia University
08.2010 - 05.2013
- Assisted in the construction or repair of fences, barns, sheds, or other infrastructure necessary for successful farm operation.
- Carried out daily farm tasks such as feeding animals and cleaning pens to ensure animal health and welfare.
- Operated various farm machinery including tractors, plows, and balers for efficient land cultivation and crop production.
- Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
Education
Associate Of Science - Equine Management And Production
Potomac State College of WVU
Keyser, WVSkills
- Inventory management
- Merchandise presentation
- Merchandise allocation
- Retail display setup
- Inventory control
- Stock replenishment
- Shipment processing
- Stockroom organization
- Product pricing
- Markdown optimization
- Stock management
- Promotional planning
- Pricing strategy
- Product lifecycle management
- Display installation
- Visual display standards
- Seasonal product promotion
- Fixture updates
- Merchandising installations
- Sales floor resets
- Team leadership
- Customer service
- Coaching and mentoring
- Staff training
- Basic mathematics
- Teamwork
- Problem-solving
- Time management
- Multitasking
- Reliability
- Excellent communication
Certification
Forklift certified
Timeline
Merchandise Manager
Petsmart
12.2014 - Current
Bartender
American Legion
08.2013 - 04.2014
Farm Hand
Potomac State College of West Virginia University
08.2010 - 05.2013
Associate Of Science - Equine Management And Production
Potomac State College of WVU