Ashley Lewis
Hollis Center,ME
Summary
Dynamic customer service professional with a proven track record at Dave's World, enhancing customer satisfaction through active listening and critical thinking. Skilled in data entry and documentation, I excel in resolving issues and fostering loyalty, ensuring a positive experience for every client. Committed to service excellence and continuous improvement.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Dave's World
Scarborough, ME
07.2024 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Account Receivable, posting payments, reconciled accounts
Customer Service Representative
Fielding's Oil & Propane
Scarborough, ME
04.2022 - 06.2024
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and backed up other customer service managers.
- sold oil contracts, billing.
Cosmetologist
Neu Du Salon
Gorha, ME
01.2020 - 12.2021
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Answered phone calls and emails to schedule client appointments.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
- Self employed, booth rental
- All desired cosmetology services.
Cosmetologist
Serenity Salon & Body
Buxton, ME
02.2021 - 11.2021
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Coloring, cutting, styling, nails, waxing & more.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Education
Radiology Training -
Southern Maine Community College
South Portland, MECosmotology License - Cosmotology
Spa Tech Institute
Wesbrook, MEBusiness Administration
Bonny Eagle High School
Buxton, ME06-2011
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Paperwork processing
- Documentation
- Administrative support
- Microsoft Office Suite
Timeline
Customer Service Representative
Dave's World
07.2024 - Current
Customer Service Representative
Fielding's Oil & Propane
04.2022 - 06.2024
Cosmetologist
Serenity Salon & Body
02.2021 - 11.2021
Cosmetologist
Neu Du Salon
01.2020 - 12.2021
Radiology Training -
Southern Maine Community College
Cosmotology License - Cosmotology
Spa Tech Institute
Business Administration
Bonny Eagle High School