Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Ashley Lewis

Customer Service
SALISBURY,MD

Summary

Dedicated customer service professional with proven skills in cash management and transaction accuracy. Committed to enhancing client relations and ensuring operational efficiency.

Overview

18
18
years of professional experience

Work History

Teller/Banking Customer Service Representative

First Shore Federal
07.2021 - 06.2026
  • Assisted customers with account inquiries, providing personalized service to enhance satisfaction.
  • Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
  • Maintained cash drawer accuracy through diligent balancing and reconciliation practices.
  • Collaborated with team members to streamline operational procedures and improve transaction speeds.
  • Educated customers on bank products and services, promoting financial literacy and informed decision-making.
  • Identified discrepancies in transactions and resolved issues promptly to maintain trust and reliability.
  • Trained new tellers on customer service protocols and operational procedures to foster a cohesive team environment.
  • Implemented best practices for cash handling, reducing errors and enhancing overall branch efficiency.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Educated customers on use of banking website and mobile apps.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.

Assistant Manager

New York & Company
05.2019 - 06.2021
  • Led team in achieving sales targets through effective merchandise presentation and customer engagement.
  • Coordinated promotional events, increasing brand visibility and driving customer traffic to store locations.
  • Developed and implemented training programs to enhance staff performance and product knowledge.
  • Analyzed sales data to optimize inventory levels and improve stock management practices.
  • Streamlined daily operations by implementing process improvements, resulting in enhanced efficiency.
  • Managed scheduling and workforce allocation to ensure optimal staffing during peak sales periods.
  • Cultivated strong relationships with customers, leading to improved loyalty and repeat business initiatives.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Coached new employees, ensuring smooth a smooth onboarding process and quicker adaptation to their roles.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.

Assistant Manager

Gymboree Outlet
05.2016 - 05.2019
  • Coordinated promotional events, increasing brand visibility and driving customer traffic to store locations.
  • Developed and implemented training programs to enhance staff performance and product knowledge.
  • Mentored junior staff, fostering a collaborative environment that promoted professional growth and teamwork.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Facilitated team-building activities, enhancing team cohesion and morale.
  • Led weekly team meetings to discuss goals and review performance, fostering a a culture of continuous improvement.t.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Maintained compliance with health and safety regulations, ensuring a safe environment for both staff and customers.s.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Opened and closed the location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Part Time Key Holder

Aerosoles
03.2015 - 09.2015
  • Managed daily store operations, ensuring compliance with company policies and procedures.
  • Implemented sales strategies to achieve monthly revenue targets through effective team collaboration.
  • Trained and mentored staff on customer service excellence and product knowledge.
  • Oversaw inventory management, including stock replenishment and visual merchandising standards.
  • Resolved customer inquiries and complaints, enhancing overall shopping experience and satisfaction levels.
  • Monitored cash handling procedures, maintaining accuracy in financial transactions and reporting.
  • Conducted regular audits of merchandise displays, ensuring alignment with brand standards and promotional initiatives.
  • Developed operational efficiencies by streamlining processes for inventory control and staffing schedules.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Streamlined opening and closing procedures as an integral member of store staff.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Collaborated with the management team on implementing strategies to achieve store's monthly sales targets.
  • Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
  • Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
  • Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.

Store Manager

Coldwater Creek
01.2012 - 07.2014
  • Developed and implemented sales strategies to enhance revenue growth and market presence.
  • Led daily operations to ensure optimal store performance and customer satisfaction.
  • Trained and mentored staff on best practices for customer service and product knowledge.
  • Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
  • Oversaw inventory management processes to maintain stock levels and minimize shrinkage.
  • Collaborated with corporate teams on promotional events to maximize customer engagement.
  • Evaluated employee performance, providing constructive feedback for continuous improvement.
  • Fostered a positive work environment that promoted teamwork and high employee morale.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized the backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at the front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.

Sales Associate/Gas Station Attendant

BJ's Wholesale
06.2010 - 05.2012
  • Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Trained new associates on sales techniques and operational procedures to ensure team effectiveness.
  • Assisted in merchandising efforts by organizing product displays to enhance visibility and accessibility.
  • Maintained inventory accuracy through regular stock checks and replenishment processes.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Collaborated with team members to achieve monthly sales targets.
  • Increased customer loyalty with personalized shopping experiences and attentive service.

Receptionist

Blue Hen Collision
01.2010 - 04.2010
  • Managed front desk operations, greeting clients and directing inquiries to appropriate departments.
  • Coordinated appointment scheduling, ensuring optimal use of resources and maintaining efficient workflow.
  • Maintained accurate records of customer interactions and vehicle service history using management software.
  • Assisted in resolving customer concerns, enhancing satisfaction through effective communication and problem-solving skills.
  • Implemented process improvements that streamlined check-in procedures, reducing wait times for customers.
  • Collaborated with technicians to prioritize service requests based on urgency and client needs, improving overall efficiency.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to the correct offices.
  • Kept reception area clean and neat to give visitors positive a positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payment records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and the company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Maintained visitor log for entering and leaving the facility for security purposes.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
  • Supported company correspondence by drafting and distributing memos and emails.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.

Cashier

Toys R Us
09.2009 - 11.2009
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with inquiries, providing exceptional service and product knowledge.
  • Maintained accurate cash drawer and managed daily sales reports.
  • Handled merchandise returns and exchanges in accordance with store policies.
  • Implemented strategies to enhance checkout efficiency during peak hours.
  • Collaborated with team members to create a positive shopping environment for guests.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked a flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.

Cashier

Debs
07.2008 - 12.2008
  • Assisted customers with inquiries, providing exceptional service and product knowledge.
  • Monitored inventory levels at the register, ensuring stock availability for customers.
  • Restocked and organized merchandise in front lanes.
  • Trained new cashiers on operational procedures and customer service standards.
  • Stocked, tagged and displayed merchandise as required.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Assisted in inventory management, contributing to a reduction in stock discrepancies.s.
  • Contributed to clean and safe a shopping environment, performed regular sanitation of checkout area.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Facilitated a smoother checkout process, trained new employees on POS systems.
  • Contributed to a significant decrease in queue times by streamlining checkout process.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Reduced processing errors by meticulously following transaction procedures.
  • Increased sales of promotional items by informing customers about current offers.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Enhanced customer loyalty by participating in the rewards program enrollment.

Cashier

Sears
01.2008 - 04.2008
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Monitored inventory levels at the register, ensuring stock availability for customers.
  • Restocked and organized merchandise in front lanes.
  • Assisted in inventory management, contributing to the reduction in stock discrepancies.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Managed cash drawer accurately, ensuring all transactions balanced at the end of day.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Enhanced shopping experience, provided product information and location assistance.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Built relationships with customers to encourage repeat business.
  • Processed customer transactions efficiently using point-of-sale systems.

Education

High School Diploma -

Sussex Central High School
Millsboro, DE
06-2007

Skills

  • Cash handling
  • Currency verification
  • Drawer reconciliation
  • Processing accuracy
  • Cash management
  • Financial expertise
  • Exceptional customer service
  • Client relations
  • Product promotion
  • Time management
  • Goal focus
  • Professional courtesy
  • Confidentiality
  • Strong work ethic
  • Patient empathy
  • Client relations

Interests

  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Cooking
  • I enjoy helping others and giving back to the community
  • Crafting and DIY Projects
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Music
  • Watching Movies and TV Shows
  • Baking
  • Swimming
  • I like trying new recipes and food trends

Timeline

Teller/Banking Customer Service Representative

First Shore Federal
07.2021 - 06.2026

Assistant Manager

New York & Company
05.2019 - 06.2021

Assistant Manager

Gymboree Outlet
05.2016 - 05.2019

Part Time Key Holder

Aerosoles
03.2015 - 09.2015

Store Manager

Coldwater Creek
01.2012 - 07.2014

Sales Associate/Gas Station Attendant

BJ's Wholesale
06.2010 - 05.2012

Receptionist

Blue Hen Collision
01.2010 - 04.2010

Cashier

Toys R Us
09.2009 - 11.2009

Cashier

Debs
07.2008 - 12.2008

Cashier

Sears
01.2008 - 04.2008

High School Diploma -

Sussex Central High School

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