Lisbet Ramirez
Amarillo,TX
Summary
Experienced banking and customer service professional with a strong background in cash drawer balancing, transaction processing, and accurate cash handling. Known for problem solving, time management, and maintaining organized, compliant service in fast-paced settings.
Overview
1
1
Language
12
12
years of professional experience
Work History
Teller, Banking Customer Service Representative
Happy State Bank
Amarilllo, TX
03.2026 - Current
- Resolved customer questions about accounts, fees, and payment activity.
- Processed customer transactions, including deposits, withdrawals, loan payments, and other banking services, ensuring accuracy and compliance.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Developed and strengthened client relationships through personalized interactions, enhancing customer satisfaction and loyalty.
- Verified customers' identification to ensure compliance with laws and regulations.
- Followed anti-money laundering rules and bank compliance standards.
- Facilitated wire transfer processing and resolved payment disputes related to potential fraud while efficiently opening new accounts.
Bartender
Cada Vez Cocina Mexicana
Amarillo, TX
05.2020 - Current
- Greeted customers and delivered helpful customer service.
- Assisted front-of-house operations by answering phone calls, preparing drinks, and maintaining cleanliness.
- Processed customer payments and handled change orders to facilitate efficient service.
- Reliable payment balancing at shift end helped avoid outages.
- Balanced cash drawer at shift end to ensure accuracy of funds received.
Desk Receptionist
Amarillo Pediatric Dentistry and Orthodontics
Amarillo, TX
08.2025 - 02.2026
- Coordinated patient appointments using dental office calendar and recall systems to optimize scheduling.
- Answered phones and routed calls for emergencies, questions, and appointment changes.
- Verified patient information and updated dental records at check-in.
- Managed insurance claims processing and payment transactions to ensure accurate billing.
- Facilitated collection of forms, consents, and signatures for pediatric and orthodontic visits to ensure compliance and readiness.
Host, Cashier, Expo, Server
Tacos Garcia
Amarillo, TX
11.2014 - 05.2020
- Welcomed customers, assigned seating efficiently, and coordinated reservation schedule.
Maintained seating plan to support smooth guest flow and timely table assignments. - Greeted guests at dining tables, ensuring adherence to hospitality standards and contributing to overall guest satisfaction.
- Delivered meals, refilled drinks, and checked guest satisfaction throughout service while supervising dining room standards during busy shifts.
- Delivered food orders to guests, ensuring accuracy and presentation.
- Greeted customers warmly, inquired about dining experience, processed payments, provided receipts, addressed payment issues and de-escalated situations, and balanced cash at shift-end to ensure accuracy.
Education
Associate of Science - General Studies
Amarillo College
Amarillo11-2021
Skills
- Cash handling
- Cash drawer balancing
- Account opening
- Customer account service
- Time management
- Multitasking
- Problem solving
- Bilingual communication
Languages
Spanish
Native/ Bilingual
Timeline
Teller, Banking Customer Service Representative
Happy State Bank
03.2026 - Current
Desk Receptionist
Amarillo Pediatric Dentistry and Orthodontics
08.2025 - 02.2026
Bartender
Cada Vez Cocina Mexicana
05.2020 - Current
Host, Cashier, Expo, Server
Tacos Garcia
11.2014 - 05.2020
Associate of Science - General Studies
Amarillo College