Ashley Lightsey
Fort Lauderdale,FL
Summary
I am actively seeking the opportunity to provide customer support that will shape my professional growth, maximize my communication skills and problem-solving capabilities. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am a committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
.
Kelly Services
04.2019 - Current
- Provides instruction, encourages student progress, and manages the learning environment.
- Ensured adequate supervision of students and classroom environment to maintain the health and safety of students.
- Maintain accurate, complete, and appropriate records and files.
Assistant Manager
Public Storage
Hollywood, FL
10.2021 - 05.2023
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Also maintained the cleanliness of the property
Head Coordinator
YMCA of Greater Miami
Miami, FL
03.2015 - 03.2019
- Develop and implement annual family center membership growth, retention goals, and objectives that include daily, weekly, and monthly action plans.
- Oversee all membership team recruitment, onboarding, training, compliance, and terminations.
- Plans, schedules, and leads all Membership team members
- Directed team meetings to review project objectives and provide feedback.
INKTEL CALL CENTER
01.2011 - 02.2015
- Implement strategies to keep attrition low
- Drive a culture of accountability, continuous improvement, and personal excellence
- Prioritize objectives with little to no assistance, find issues, create, and execute solutions that address the issues.
Education
High School Diploma -
American Senior High School
06.2007
Skills
- Proficient in Microsoft Office
- Inbound/Outbound calling
- Communicating and Multi-tasking
- Excellent Problem-Solving Skills
- Positive Attitude
- Adaptable and Reliable
- Analytical Thinking
- Computer Skills
- Team building
- Decision-Making
References
Available Upon Request
Timeline
Assistant Manager
Public Storage
10.2021 - 05.2023
.
Kelly Services
04.2019 - Current
Head Coordinator
YMCA of Greater Miami
03.2015 - 03.2019
INKTEL CALL CENTER
01.2011 - 02.2015
High School Diploma -
American Senior High School