ASHLEY L. JOHNSON
The New Temple
Hendersonville,TN
21
years of professional experience
Demonstrated proficiency in computer systems and customer-facing communication while supporting research, customer service, purchasing, direct support, and product sales.
Work History
Certified Peer Support Specialist
1 Year 2 Months- Facilitated peer recovery support groups and individual coaching for clients navigating mental health and substance use challenges.
- Built trusting relationships through active listening, empathy, and trauma-informed communication.
- Collaborated with clinical teams to coordinate care plans, referrals, and follow-up support.
- Modeled recovery-oriented practices to encourage self-advocacy, wellness, and community engagement.
- Documented client interactions, progress notes, and service updates with accuracy and confidentiality.
- Guided peers through crisis de-escalation and connected them to appropriate community resources.
- Mentored new peer support staff on rapport-building, boundaries, and effective support techniques.
- Improved service delivery by identifying client barriers and recommending process adjustments to strengthen outcomes.
- Assisted clients in developing and maintaining personalized wellness plans, guiding them in setting achievable goals for improved mental health outcomes.
- Assisted clients in identifying community resources and services, increasing their access to valuable support networks.
- Developed strong rapport with clients, fostering a trusting environment to encourage open communication about personal challenges and goals.
- Enhanced client recovery by providing emotional and practical support in both group and one-on-one settings.
- Mentored new peer support specialists, sharing best practices and modeling effective techniques for supporting diverse client populations.
- Coordinated educational workshops addressing topics such as stress management, nutrition, sleep hygiene, and self-care strategies.
Remote Event Manager
3 Years- Sales driven management. End-to-end product delivery. Planning and execution of events. Manage applications for timekeeping and production. Transport materials to events. Setup and perform onsite sales.
2020 Census Canvasser
9 Months- Conducted door to door 2020 Census across Louisville, often during and under challenging situations. Dedicated to excellence on a team of 45 fellow canvassers, was personally cited as top performer on several occasions by my supervisor with bonuses.
Data Analyst
2 Years- Managed accurate data entry, data statistics, and customer service support responsibilities.
Manager
6 Years- Coordinated end-to-end shift activities including customer service, food preparation, serving, cooking, cleaning, scheduling, inventory tracking, and store management.
Education
- Human Services
- Human Services
Completed courses in computer science, sociology, psychology, spanish, latin and intro to law.Sang and wrote poetry in advanced english courses. Quick recall team.
Skills
Supported Microsoft Office tasks
including Word
Excel
PowerPoint
and Outlook.
Assisted with data analysis
reporting
and spreadsheet organization.
Handled data entry with accuracy and attention to detail.
Provided customer service support by answering questions and resolving basic concerns.
Managed scheduling tasks for appointments
shifts
and calendar updates.
Supported sales activities through customer follow-up and order processing.
Coordinated daily management tasks and office operations support.
Provided peer mentoring through guidance
training
and workflow assistance.
Assisted with food service tasks
including preparation
serving
and cleanup.
Communicated in English and Spanish for bilingual support.
Timeline
Certified Peer Support Specialist
The New Temple
01.2025 - 03.2026Read More
Remote Event Manager
Diageo
01.2021 - 01.2024Read More
2020 Census Canvasser
Department of Transportation, Bureau of Statistics, U.S. Federal Government
01.2020 - 10.2020Read More
Data Analyst
Bank of America
01.2018 - 01.2020Read More
Manager
Jessie's Family Restaurant
01.2005 - 01.2011Read More
Jefferson Community and Technical College
from Human Services
Read More
Southern New Hampshire University
from Human Services
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