Ashley Lodholtz
Vicksburg
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Practice Manager
Ascension Borgess
08.2022 - Current
- Physician Practice Operations Manager
- Manages the daily operations of Ascension Borgess- Allegan & Gobles Medical Clinics.
- Communicates with patients with compassion while keeping medical information private.
- Motivates staff by offering direction and providing constructive feedback.
- Coordinates financial operations, budgeting, accounting, expenses and financial reporting tasks.
- Recruit's and hires qualified candidates to fill open positions.
- Creates and maintains electronic record management (EMR) systems to store data and develop reports.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Practice Manager
Ascension Borgess
11.2020 - 08.2022
- Physician Practice Operations Manager
- Manages the daily operations of Promed Family Practice at Woodbridge
- Communicated with patients with compassion while keeping medical information private.
- Motivated staff by offering direction and providing constructive feedback.
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
- Recruited and hired qualified candidates to fill open positions.
- Created and maintained electronic record management (EMR) systems to store data and develop reports.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Physician Scheduler
Ascension Borgess
01.2016 - 11.2020
- Responsible for putting together a weekly schedule for over 30 employees as well as over 45 providers (prior to July 1, 2020)
- After July 1, same duties but with less staff members
- Work with staff to ensure patient flow runs smoothly
- Handles the calls on the compliment & concern line.
Patient Service Associate
Ascension Borgess
12.2011 - 01.2016
- Responsible for checking patients in and out of their appointments
- Required to verify patient demographics and insurances upon arrival
- Knowledge in answering multi line phone system to schedule appointments as well as directing calls appropriately
- Scheduled all of the special procedures in the office at the provider's request.
Customer Service Representative
Gander Mountain
09.2011 - 06.2014
- Taking different forms of payments from customers during the checkout process
- Department of Natural Resources knowledge
- Answering a multi line phone system
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Maintained cleanliness and presentation of stock room and production floor.
Education
General Studies
KVCC
Kalamazoo, MI01.2005
General Studies
Schoolcraft High School
Schoolcraft, MI06.2004
Skills
- Strong communication skills
- Great problem solving techniques
- Very organized
- Employee Recruitment and Hiring
- Employee Performance Evaluations
- Decision Making
- Critical Thinking
- Managing Files and Records
- Over twenty years of customer service experience, with three of those in leadership and twelve with Ascension Borgess
Additional Information
- Awards , AMG Borgess Pacesetter Award in 2020
Timeline
Practice Manager
Ascension Borgess
08.2022 - Current
Practice Manager
Ascension Borgess
11.2020 - 08.2022
Physician Scheduler
Ascension Borgess
01.2016 - 11.2020
Patient Service Associate
Ascension Borgess
12.2011 - 01.2016
Customer Service Representative
Gander Mountain
09.2011 - 06.2014
General Studies
KVCC
General Studies
Schoolcraft High School