Ashley Long
Central City,KY
Summary
Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Inspiring manager with extensive experience in dynamic product industries and leadership roles. Skilled at decreasing downtime and spending while increasing sales and customer satisfaction. Organized and dedicated to streamlining procedures.
Hands-on Parts Sales Manager monitoring performance indicators and researching sales trends to support sales and dispatch teams. Cultivated productive relationships, securing customer loyalty by generating repeat and new business. Mechanically inclined with good work ethic.
Overview
8
8
years of professional experience
Work History
Parts Sales Manager
AutoZone
Central City, KY
02.2021 - Current
- Provided excellent customer service by responding to inquiries in a timely manner.
- Performed regular price checks to ensure competitive rates were maintained.
- Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
- Managed customer inquiries and complaints regarding parts availability and pricing.
- Established individual parts inventory levels to balance stock for maximum inventory turns.
- Used change methodologies to increase sales and led projects for increased productivity.
- Oversaw inventory management, ensuring optimal stock levels for efficient operations.
- Prepared quotes for special orders as requested by customers.
- Conducted regular inventory audits to maintain accuracy and accountability.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
Small Business Owner
DNA construction3
Central City, Kentucky
06.2017 - 08.2020
- Obtained financing to fund expenses for retail space, office equipment and hiring employees.
- Advised employees on best practices regarding safety protocols and procedures.
- Recruited, trained, and supervised staff, fostering a productive and positive work environment.
- Negotiated contracts with vendors, suppliers and customers.
- Ensured compliance with applicable laws and regulations while running the business.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed and maintained an online presence through website management and social media.
- Monitored customer feedback and implemented changes based on their suggestions.
- Developed business plans and strategies to grow small business.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Designed detailed business plans to outline finances, goals and operations of company.
Customer Service Representative
CTS
Owensboro, Kentucky
01.2017 - 08.2020
- Answered inbound calls, chats and emails to facilitate customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved customer complaints promptly and efficiently.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong customer relationships to encourage repeat business.
- Contacted customers about potential service upgrades, new services and account changes.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Education
Bachelor of Arts -
Madisonville Community College
Madisonville, KYSkills
- Task delegation
- Product launches
- Industry networking
- Operational efficiency
- Sales promotion
- Pricing strategy
- Stock control
- Stock management
- Purchasing strategies
- Coordinating paperwork
- Inventory auditing
- Purchasing oversight
- Inventory restocking
- Goal setting
- Operations management
Timeline
Parts Sales Manager
AutoZone
02.2021 - Current
Small Business Owner
DNA construction3
06.2017 - 08.2020
Customer Service Representative
CTS
01.2017 - 08.2020
Bachelor of Arts -
Madisonville Community College