Ashley Lopez-Rosario
Kissimmee,FL
Summary
Motivated Well-Rounded Worker with exceptional social skills, communication abilities and customer service background. Pursues every opportunity to be successful in employment endeavors and to maintain a positive work environment. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
5
5
years of professional experience
Work History
Barista Shift Supervisor/ Merchandise Associate
Summer House on the Lake- Disney Springs
Orlando, FL
10.2023 - Current
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
Child Care Provider
Care.com Inc
Orlando, FL
06.2021 - Current
- Met with parents about daily activities, positive developments, and issues.
- Encouraged children to develop healthy social and emotional skills.
- Kept notes of behavior issues, food served, and medications administered to children.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Painter/Construction Worker
W&C Construction and more
Orlando, Florida
03.2023 - 03.2024
- Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
- Prepared surfaces by stripping existing coatings, filling holes and sanding.
- Painted walls and other large areas using brushes and rollers.
- Operated overhead lifts to move heavy and bulky work materials.
Baker
Crumbl Cookies
Orlando, FL, FL
06.2021 - 11.2021
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Utilized measuring instruments, commercial-grade mixers and ovens.
Barista
Dunkin' Donuts
Orlando, FL, FL
03.2019 - 07.2020
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prepared products following restaurant, health, and safety standards and procedures.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Interacted pleasantly with guests to deliver quality customer service.
- Upsold products to match customers needs and desires
Education
High School Diploma -
Cypress Creek High School
Orlando, FL06.2020
Skills
- Customer Service
- Product Knowledge
- Guest Services
- Food Preparation
- Housekeeping Abilities
- Arts and Crafts
Additional Information
Volunteer (Nov 2021 - March 2023): Missionary for the Church of Jesus Christ of Latter-day Saints in Phoenix, AZ
- Community Service - Local charities, Food Banks, Community Cleanup Projects, Assisted Living Centers
- Taught Christian principles to individuals and families seeking peace and hope
- Learned value in teamwork - working with others to achieve common good and goals
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Barista Shift Supervisor/ Merchandise Associate
Summer House on the Lake- Disney Springs
10.2023 - Current
Painter/Construction Worker
W&C Construction and more
03.2023 - 03.2024
Child Care Provider
Care.com Inc
06.2021 - Current
Baker
Crumbl Cookies
06.2021 - 11.2021
Barista
Dunkin' Donuts
03.2019 - 07.2020
High School Diploma -
Cypress Creek High School