Ashley Lopez
Salinas,CA
Summary
I am a highly-motivated employee with desire to take on new challenges. I hold a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Sales Advisor
Best Buy
Salinas, CA
10.2022 - Current
- Listened to customer needs to identify and recommend best products and services.
- Operated register, handled cash and processed credit card transactions.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
Lead Customer Service and Ramp Agent
United Ground Express
Monterey, CA
02.2017 - Current
- Assisted customers with ticketing, documentation, seating, and baggage handling requirements.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Filed reports of passenger complaints or incidents that occurred during travel process.
- Prepared daily activity reports prior to shift start, and end of day reports
- Loaded and unloaded aircraft cargo, passenger baggage and freight.
- Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
Business Owner
All Day and Night Towing, Inc.
San Martin, CA
09.2014 - 11.2017
- Designed detailed business plans to outline finances, and operations.
- Managed staff recruitment and hiring
- Oversaw daily operations including customer service, finances and payroll.
- Maintained ongoing communications with CHP, Santa Clara Sheriffs, Morgan Hill PD, Gilroy PD, and private property managers to keep teammates informed.
- Scheduled needed maintenance on equipment.
Education
Certificate of Course Completion - Emergency Medical Technician - Basic
Hartnell College
Salinas, CA12-2020
Some College (No Degree) - Digital Photography
The Art Institute of Silicon Valley
Sunnyvale, CASkills
- Product Demonstrations
- Upselling Strategies
- Industry Expertise
- Proficient in Adobe Suite, Google Docs, Microsoft Office
- Customer Service Experience
Accomplishments
- Became a company wide recognized employee by securing the number one sellers position in the market after having only been on the sales floor for 2 weeks.
- Maintained a top 50 sales associcate in the market on numerous occasions.
References
References available upon request.
Timeline
Sales Advisor
Best Buy
10.2022 - Current
Lead Customer Service and Ramp Agent
United Ground Express
02.2017 - Current
Business Owner
All Day and Night Towing, Inc.
09.2014 - 11.2017
Certificate of Course Completion - Emergency Medical Technician - Basic
Hartnell College
Some College (No Degree) - Digital Photography
The Art Institute of Silicon Valley