Ashley Luciano
Miami,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Restaurant Server/Cashier
Boston Market
05.2017 - 09.2017
- Established and maintained a positive work environment
- Explained menu options in detail so that customers could make decisions on food items
- Assist customers with a positive attitude
- Followed proper standards for product freshness, food safety
Caregiver
Maxi Care Home Care
12.2017 - 01.2019
- Personal care duties can include helping a person to get bathed and dressed, eating , using the toilet, transporting the patient to another area or room, and working on exercises as assigned by a physical therapist or physical therapy assistant
- Assists patients by providing personal services, such as, bathing, dressing, and grooming
- Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands.
Sales Associate/ Cashier
Rainbow shop
09.2018 - 08.2019
- Greet customers with proper attitude
- Answering questions, suggesting items and giving opinions of asked
- Excel in listening to customer needs and
- Ering assistance
- Collecting payments, doing customer returns ,using the scanning devices, answering customer inquiries,and counting the money in the cash drawer making sure my drawer is even not over or lower
- Keeping the store organized.
Sales Representative / Metro By
Unicom Beast Wireless, T-mobile
08.2019 - 11.2021
- Greeting customers when they enter the store
- Handle cash, credit and debit transactions
- Assist customers in store and over the phone regarding store operations, products, and promotions
- Multitasking with more than one customer at a time
- Cleaning / organizing
- Receiving and stock merchandise
Front Desk Agent
Towneplace Suite Marriot Hotel
Doral, FL
05.2023 - Current
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Used computer system to process reservations, check-ins and check-out
- Collected room deposits, fees, and payments.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Kept accounts in balance and ran daily reports to verify totals.
- Sent emails to guests to gets of an issue with reservations with credit cards.
Education
High School - Diploma
Camelot Excel South
Philadelphia, PA 09.2016 - 06.2017
Skills
Accurate money
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Agent
Towneplace Suite Marriot Hotel
05.2023 - Current
Sales Representative / Metro By
Unicom Beast Wireless, T-mobile
08.2019 - 11.2021
Sales Associate/ Cashier
Rainbow shop
09.2018 - 08.2019
Caregiver
Maxi Care Home Care
12.2017 - 01.2019
Restaurant Server/Cashier
Boston Market
05.2017 - 09.2017
High School - Diploma
Camelot Excel South
09.2016 - 06.2017