Ashley Luciano
Miami,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Restaurant Server/Cashier
Boston Market
05.2017 - 09.2017
- Established and maintained a positive work environment
- Explained menu options in detail so that customers could make decisions on food items
- Assist customers with a positive attitude
- Followed proper standards for product freshness, food safety
Caregiver
Maxi Care Home Care
12.2017 - 01.2019
- Personal care duties can include helping a person to get bathed and dressed, eating , using the toilet, transporting the patient to another area or room, and working on exercises as assigned by a physical therapist or physical therapy assistant
- Assists patients by providing personal services, such as, bathing, dressing, and grooming
- Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands.
Sales Associate/ Cashier
Rainbow shop
09.2018 - 08.2019
- Greet customers with proper attitude
- Answering questions, suggesting items and giving opinions of asked
- Excel in listening to customer needs and
- Ering assistance
- Collecting payments, doing customer returns ,using the scanning devices, answering customer inquiries,and counting the money in the cash drawer making sure my drawer is even not over or lower
- Keeping the store organized.
Sales Representative / Metro By
Unicom Beast Wireless, T-mobile
08.2019 - 11.2021
- Greeting customers when they enter the store
- Handle cash, credit and debit transactions
- Assist customers in store and over the phone regarding store operations, products, and promotions
- Multitasking with more than one customer at a time
- Cleaning / organizing
- Receiving and stock merchandise
Front Desk Agent
Towneplace Suite Marriot Hotel
Doral, FL
05.2023 - Current
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Used computer system to process reservations, check-ins and check-out
- Collected room deposits, fees, and payments.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Kept accounts in balance and ran daily reports to verify totals.
- Sent emails to guests to gets of an issue with reservations with credit cards.
Education
High School - Diploma
Camelot Excel South
Philadelphia, PA 09.2016 - 06.2017
Skills
Accurate moneyHandlingTime management skillsMulti-tasking abilitySales experienceAbility to work underPressureGood telephoneEtiquetteAdaptabilityCustomer serviceRetail salesBilingual in [spanish]DependabilityStrong organizationSkillsWeights and measures, refrigeration and sanitationSwept, wrapped silverware and performed other tasks to help theDining room operate in an e cient mannerMonitored areas for security issues and safety hazardsReceived customer paymentsCompleted all point of sale opening and closing proceduresIncluding counting the contents of the cash registerPrathers Market-CashierApril 2022 - September 2022Processing cash, credit or debit card payment transactionsInteracting with customersMaintaining a clean work environmentOrganizing food displaysStocking shelves with productsGreeting customersScanning items, bagging groceriesHelping customers find what they are looking forCamelot Excel Academy — high school junior / senior yearSeptember 2016 - june 2017Charter schoolSenior Graduate
Registration
Registration
Administrative support
File management
Conflict and issue do
Conflict and issue documentation
Word doc
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Agent
Towneplace Suite Marriot Hotel
05.2023 - Current
Sales Representative / Metro By
Unicom Beast Wireless, T-mobile
08.2019 - 11.2021
Sales Associate/ Cashier
Rainbow shop
09.2018 - 08.2019
Caregiver
Maxi Care Home Care
12.2017 - 01.2019
Restaurant Server/Cashier
Boston Market
05.2017 - 09.2017
High School - Diploma
Camelot Excel South
09.2016 - 06.2017