Ashley Madden
Sacramento,CA
Summary
Results-driven professional with expertise in
customer support, sales, shipping logistics, and more. Committed to leveraging skills to drive organizational success.
Overview
16
16
years of professional experience
Work History
Sales Account Manager
Alternative Telecom Solutions
Sacramento, CA
01.2023 - 01.2025
- B2B sales of Broadband and Wireless Telecommunications equipment primarily for cell tower and surrounding projects.
- Lead conversion.
- Maintained constant communication with clients and leads via email, text, phone, luncheons and trade shows.
- Supported 12+ major accounts.
- Provided project quotes, and placed the order upon client approval.
- Documented communication, sales and inventory in Salesforce and Fishbowl.
- Directed warehouse inventory management.
- Negotiated annual pricing contracts and bulk-ordering specials with vendors.
- Sourced material based on cost and delivery timeline.
- Placed purchase orders.
- Coordinated logistics- Collaborated with freight carriers to optimize supply chain operations.
- Resolved complex issues quickly and efficiently.
- Surpassed $100,000 in monthly sales targets.
Sales and Customer Support Specialist
Nature's Select Pet Food Distribution
Sacramento, CA
01.2017 - 01.2023
- B2C and some B2B pet food and pet product sales via distributor.
- Answered inbound calls, emails, and texts from clients and leads.
- Salesforce, Microsoft Suite.
- Targeted upselling, targeted email, text, and phone campaigns.
- Placed orders offering continued support through entire ordering/delivery process.
- Exceeded monthly sales targets.
- Skillfully navigated challenging circumstances.
- Coordinated shipping logistics.
- Negotiated with animal shelters by leveraging pet products for contact information of weekly adopters with intent to convert.
- Acquired forklift handling skills to support cross-functional teams efficiently.
Sales and Customer Support Specialist
VCA Greenhaven Animal Hospital
Sacramento, CA
01.2009 - 01.2017
- Managed a 5-line phone, appointments, walk-in clients, and run-in emergencies within a 4-doctor emergency veterinary hospital.
- Scheduled appointments/surgeries.
- Created cost quotes and explained financing options like CareCredit with care and compassion.
- CRM and Microsoft Suite use.
- Client acquisition via targeted phone calls, mailers and emails.
- Oversaw critical escalation processes to ensure resolution.
- Completed end-of-day financial paperwork.
- Collaborated effectively with individuals from diverse backgrounds and professions.
- Managed charts and confidential data.
- Ranked highest in product and service sales consistently.
Education
Bachelor of Arts - English
Sacramento State University
Sacramento, CA06-2009
Skills
- Lead conversion
- Project management
- Sales
- Inventory management
- Logistics coordination
- Salesforce/CRM usage
- Microsoft Suite
- Contract negotiation
- B2B sales
- B2C sales
- Vendor management
- Customer relationship management
- Microsoft Excel
- Effective communication
- Cross-functional collaboration
- Upselling strategies
- Skilled multi-tasker
- Formulating quotes
- Client acquisition
- CRM proficiency
Timeline
Sales Account Manager
Alternative Telecom Solutions
01.2023 - 01.2025
Sales and Customer Support Specialist
Nature's Select Pet Food Distribution
01.2017 - 01.2023
Sales and Customer Support Specialist
VCA Greenhaven Animal Hospital
01.2009 - 01.2017
Bachelor of Arts - English
Sacramento State University