Sales and Customer Support Specialist Nature's Select Pet Food Distribution
Sacramento, CA
01.2017 - 01.2023
B2C and some B2B pet food and pet product sales via distributor.
Answered inbound calls, emails, and texts from clients and leads.
Salesforce, Microsoft Suite.
Targeted upselling, targeted email, text, and phone campaigns.
Placed orders offering continued support through entire ordering/delivery process.
Exceeded monthly sales targets.
Skillfully navigated challenging circumstances.
Coordinated shipping logistics.
Negotiated with animal shelters by leveraging pet products for contact information of weekly adopters with intent to convert.
Acquired forklift handling skills to support cross-functional teams efficiently.
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