Ashley Magrum
Concord
Summary
Motivated, organized, and hard-working individual with 15+ years of customer service.
Overview
5
5
years of professional experience
Work History
Patient Service Specialist
Advocate Health
10.2022 - Current
- Provides exemplary customer service while executing all front office administrative duties.
- Manages patient registration, insurance verification, scheduling, collection and cash receipting.
- Ensure HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Enters and maintains confidential and accurate patient information; including demographics, patient insurance, billing, and payment information.
- Assists with the development of less experienced staff.
- Attends required training classes and meetings.
- Performs additional tasks and special project responsibilities as requested by department management.
Patient Connection Specialist
Advocate Health
02.2021 - 10.2022
- Engage active listening and critical thinking skills to identify caller needs.
- Handle 80+ patient interactions per day via telephone answering platform.
- Provide detailed, professional, timely, and polite patient service on a daily basis.
- Work productively to determine patient needs and fast track solutions.
- Work as a team player, while consistently achieving department goals and metrics.
- Follow all company policies and procedures to deliver quality work and maintain HIPAA compliance.
Education
Associate of Arts -
Montgomery College
Rockville, MD06-2012
Skills
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Professionalism and ethics
- HIPAA compliance
- Customer service
- Patient registration
- Conflict resolution
- Eligibility determination
- Problem-solving
- Multitasking and organization
- Electronic health records
Timeline
Patient Service Specialist
Advocate Health
10.2022 - Current
Patient Connection Specialist
Advocate Health
02.2021 - 10.2022
Associate of Arts -
Montgomery College