Ashley Major
Gallatin,TN
Summary
Operations Manager with a proven track record at Gap Inc, enhancing operational efficiency and employee performance through problem-solving and strategic planning. Skilled in various warehouse systems and team leadership, I've driven continuous improvements and fostered cross-functional collaboration, significantly boosting productivity and operational outcomes. Seasoned Operations Manager and talented leader with 7 years of experience applying planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
8
8
years of professional experience
Work History
Operations Manager
Gap Inc
Gallatin, TN
07.2022 - Current
- Leverage strong analytical skills to review data and processes, partnering with support groups to implement solutions that enhance department and employee performance.
- Utilize critical thinking to solve complex problems and make data-driven decisions, improving operational efficiency.
- Build and maintain constructive relationships with business partners, ensuring effective collaboration and communication across departments.
- Analyze financial metrics to assess performance and drive results, translating data into actionable strategies.
- Empowered supervisor team to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Operations Supervisor
Gap Inc
Gallatin, TN
07.2017 - 07.2022
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, and safety standards during daily operations.
- Enhanced team productivity by implementing dynamic scheduling system that matched tasks with expertise.
Assistant Manager
Hibbett Sports Store
Lebanon, TN
09.2016 - 07.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Associate of Arts -
Cumberland University
Lebanon05.2018
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Planning and Implementation
- 3PL Project Management
- Inventory Management
- MS Office
- Strategic Planning
Timeline
Operations Manager
Gap Inc
07.2022 - Current
Operations Supervisor
Gap Inc
07.2017 - 07.2022
Assistant Manager
Hibbett Sports Store
09.2016 - 07.2017
Associate of Arts -
Cumberland University