Ashley Malland
Orlando
Summary
Over 10 years in customer service, committed to providing the best outcomes to any situation through communication. A hardworking and passionate leader with strong organizational skills and eagerness to learn any new skill set. Brings positive, motivating and personable attitude to the workplace. Proven ability to multi-task in fast-paced environments efficiently. Skilled in coordinating a large team while maintaining operational needs.
Overview
10
10
years of professional experience
Work History
Sales Coordinator
Walt Disney World Parks & Resorts
Lake Buena Vista, FL
01.2016 - Current
- Manage daily operations for the largest retail location in Magic Kingdom, servicing up to 30,000 guests daily and generating around $150,000 in daily revenue.
- Lead and support a team of 320+ cast members to ensure efficiency and exceptional Guest Service.
- Manage daily operations utilizing Cast Deployment System to maintain appropriate store coverage based on staffing levels.
- Oversee point-of-sale operations, inventory management and merchandise stocking.
- Manage tills, cash handling and electronic deposits for 8 stores.
- Ensure to uphold positive managerial styles to provide motivation and support to peers.
- Introduce business core values to new cast members through training programs and helped acquaint daily operations through one-on-one training protocols.
- Provide training on systems like Smart Stock and Appetize Register System.
- Educate cast members on any operational updates and safety protocols.
- Partner with other areas and departments to ensure Guest recovery solutions.
- Enhance Guest experiences through creating Magical Moments, fast problem-solving skills and personable service.
- Thrive in fast-paced environments and successfully manage multiple tasks simultaneously.
- Excellent communication abilities, both verbal and written, with customers and peers.
- Proven ability to identify challenges, develop solutions and implement strategies to resolve issues effectively.
- Ensure high-quality results by strong focus on accuracy in daily operations
Education
Master of Science - Communications
Wesley College
Dover, DE05.2017
Bachelor of Arts - Communications
Wesley College
Dover, DE05.2017
Skills
- Customer communication
- Data entry
- Goals and performance
- Strong enthusiasm
- Sales strategy development
- Analytical thinking
- Managerial skills
- Goal-oriented mindset
- Coaching skills
- Issue resolution
- Team collaboration
- Training program development
Timeline
Sales Coordinator
Walt Disney World Parks & Resorts
01.2016 - Current
Master of Science - Communications
Wesley College
Bachelor of Arts - Communications
Wesley College