Ashley Malo
Tacoma
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
Work History
Patient Access Representative
Virginia Mason Fransician Health Women’s Clinic
04.2024 - Current
- Welcome patients into the clinic, check patients into appointments completing registration if needed and updating patient accounts, assist with answering phones and scheduling appointments in a virtual call center setting.
Patient Access Tech Lead
Multicare Health System
Tacoma
03.2024 - Current
- Responsible for welcoming the patients into the Emergency Department. Initiates the documentation required for the patient's clinical care as well as the financial clearance clearing insurances and collecting copays if necessary. Responsible for ensuring accurate patient admission/registration.
Supervisor Patient Access
Conifer Health Solutions
Gig Harbor
12.2021 - 03.2024
- Provide daily support/mentoring/training of new hires as well as existing Patient Access staff to include interviewing for open positions and managing escalated issues as needed.
- Assists in preparation for both short and long range planning recommendations for all Registration Process areas including; Admitting, Centralized Scheduling, Emergency Department and any on or offsite clinics.
- Maintain positive customer service at all times, and assisting staff in resolving issues.
- Enforce departmental policies, practices, procedures and work rules in accordance with approved department and hospital policies and assist in the development and implementation of new policies according to hospital and corporate guidelines.
- Responsible for the monitoring of daily activity and completion of performance and metric reports such as financial clearance reports; also can perform special projects and reporting when assigned.
- Perform all Patient Access functions as needed working with the team to meet revenue cycle goals.
Patient Access Tech
Multicare Health System
Tacoma
08.2020 - 05.2022
- Responsible for welcoming the patients into the care delivery setting. Initiates the documentation required for the patient's clinical care as well as the financial clearance clearing insurances and collecting copays if necessary. Responsible for ensuring accurate patient admission/registration.
Shelter Generalist
Catholic Community Services
Tacoma
01.2019 - 01.2021
- Provide behavioral management for a diverse population including individuals with chemical dependency and/or mental health issues. This includes setting limits, encouraging desired behaviors, assigning consequences and helping people think through their actions and decisions.
- Write behaviorally descriptive Ban Reports.
- Respond to guests who are in crisis or having medical emergencies.
- Provide services, resources, and information to guests.
- Develop supportive relationship with guests by using motivational interviewing strategies, providing an informal listening ear for guests experiencing difficulties.
- Working in service areas such as office duties writing behavioral agreements, scheduling appointments, office duties to include filling, long term storage, and kitchen.
- Work collaboratively with the other Nativity House staff, mental health team and social worker to promote behavioral changes in guests.
- Participate in multidisciplinary case staffing meetings as needed to coordinate services for guests.
Office Manager
Blossom Health Care
Lakewood
06.2017 - 06.2020
- Oversee front office staff of two locations, full administrative duties, registering students, and collecting registration/tuition fees.
- Obtain current shot records, conduct DSHS background checks, coordinate classes and clinicals for students according to class schedule, administer and grading of exams.
- Education verification, check the credentials of potential students, coordinate clinical dates with management of clinical facilities.
- Schedules upcoming class schedules.
- Make student transcripts and send to state, data entry ordering of all supplies books etc, manage time clock system for staff/payroll.
Patient Service Rep, Registration/Scheduler
Favorite Health Care
Tacoma
01.2011 - 03.2018
- Full office duties include, registration of new and prior patients, scheduling of patient appointments, checking in/out pts, insurance authorizations/verifications, collecting current and past due copays, full medical Admin/reception duties.
- Planning and ordering of all medical Supply's and or equipment for all hospital units.
- Make sure every unit is fully stock with supplies/ equipment on a daily basis.
- Ordering of supplies for hospital, stocking, inventory, receiving of all orders/mail for facility.
Staffing Coordinator
St. Clare Hospital
Lakewood
05.2008 - 12.2010
- Daily staffing of multiple hospital units to meet the demands of the patient census/acuity and staff ratios.
- Answered multiple phone lines.
- Problem solved scheduling issues.
- Great Customer Service, Building relationships with Nursing Staff and Administration.
- Worked directly with Nursing Supervisors, Bed Placement Coordinators and other Management Personnel.
- Assist with Dietary orders after hours, assist with Central Supply as needed for units after hours.
- Also worked as Health Unit Coordinator in ER to cover breaks and sick calls when needed to include admitting/discharging of pts, ordering labs, transcribe doctor orders.
- Also trained in other departments to help as needed. Departments trained in are Dietary, Central Supply, Transporter, Lead Evacuation Training Class.
- Scheduling
- Communicate effectively with multiple departments/units to appropriately plan staffing needs for the immediate shift and following shift.
- Helped coordinate agency needs and personnel with that of the hospital units and the regular hospital employee base.
- Entrusted to manage office in the supervisor’s absence.
- Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared appropriate reports as needed.
Staffing Coordinator
Emerald City Medical Staffing, Inc
Tacoma
07.2007 - 05.2008
- Daily staffing of temporary nursing pool with hospital clientele.
- Full cycle HR recruiting.
- Hiring and orientation of new recruits.
- Continued communication with temp pool to updated availability, calendars and build relationship.
- Soliciting of work orders from clientele.
- Basic Administrative Assistant Duties, Filing, Working on-call after hours to respond to immediate staffing request, Interviewing and training of new temps, Credentialing of temps prior to placement, Other clerical/reception duties as required, Scheduling.
Medical Receptionist
Puget Sound Therapy Services (Pediatrics)
10.2004 - 03.2007
- Responsibilities included Office Coordination, registration of patients, answering phones, filing, checking in patients, updating patient files, scheduling appointments, mailed reports to referring physician, insurance companies and caregivers as necessary, Insurance inquiries for verification of benefit coverage, collected co-pays and assisted the therapist during sessions.
- Cleaned and Sanitized therapy equipment and rooms, Covered other administrative duties as required.
Education
Health Unit Coordinator - Medical Terminology, HIPAA Laws and Policies, Transcribing Physician Orders, Business Administration, Key Skills
Clover Park Technical College
Lakewood, WAOffice Skills
- Supervisor Patient Access
- Office Manager
- Front Desk Reception
- Executive Support
- Schedule Planning
- Customer Service
- Office Management
- Records Management
- Database Administration
- Spreadsheets/Reports
- Full Cycle HR Functions
- Recruitment
- Scheduling
- Check In/Out Apt
- Revenue Cycle
- Insurance Verification
- Admit Pt’s
- Discharge Pt’s
Timeline
Patient Access Representative
Virginia Mason Fransician Health Women’s Clinic
04.2024 - Current
Patient Access Tech Lead
Multicare Health System
03.2024 - Current
Supervisor Patient Access
Conifer Health Solutions
12.2021 - 03.2024
Patient Access Tech
Multicare Health System
08.2020 - 05.2022
Shelter Generalist
Catholic Community Services
01.2019 - 01.2021
Office Manager
Blossom Health Care
06.2017 - 06.2020
Patient Service Rep, Registration/Scheduler
Favorite Health Care
01.2011 - 03.2018
Staffing Coordinator
St. Clare Hospital
05.2008 - 12.2010
Staffing Coordinator
Emerald City Medical Staffing, Inc
07.2007 - 05.2008
Medical Receptionist
Puget Sound Therapy Services (Pediatrics)
10.2004 - 03.2007
Health Unit Coordinator - Medical Terminology, HIPAA Laws and Policies, Transcribing Physician Orders, Business Administration, Key Skills
Clover Park Technical College
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