Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ashley Marquez

Oklahoma City,OK

Summary

Adept at fostering positive relationships, I excel in communication and safe environment, as demonstrated during my tenure at Pathways Daycare Center. My proactive approach ensured safety and satisfaction, enhancing customer experience at Legacy Cleaners. Specializing in efficient problem-solving and customer service, I consistently deliver results beyond expectations. At my customer service job I made outbound calls as well as received inbound calls to start claims for customers furniture or give them an update on their claims. When I did make outbound calls it was always to give customers an update or let them know that there was information missing to move forward.

Overview

2
2
Languages
3
3
years of professional experience

Work History

Customer Care Representative

Furniture Care Protection
08.2024 - 06.2025
  • Took inbound calls and made outbound calls
  • Started claims for customers on their furniture
  • Sent them emails for pictures of the damage
  • Made sure they were updated on their claim and answered any questions they had on their claim also followed up every week as needed if there was any information missing or pictures

Daycare Teacher

Pathways Daycare Center
01.2024 - 07.2024
  • Teamwork
  • Communication skills
  • Observed safety standards for kids and parents
  • Made sure I had strong communication with the parents at all times through an app named bright wheel also updated them on diaper changes and anything we did with the kids through the app

Information Inputter

Legacy Cleaners
12.2021 - 07.2022
  • Made sure customers clothes were registered into the computer with a scan tag that was put on their clothes
  • Attended customers as they walked in and took payments as well
  • Assured them with questions and figured out anything they had concerns about

Education

GED -

Cristo Rey High School
Oklahoma City, OK

Skills

  • Strong communication skills
  • Fast learner
  • Computer Experience
  • Microsoft, excel and outlook experience
  • Answering questions to the best of my ability to make sure customers are well attended
  • Fast at typing and very good at taking inbound and making outbound calls

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Care Representative

Furniture Care Protection
08.2024 - 06.2025

Daycare Teacher

Pathways Daycare Center
01.2024 - 07.2024

Information Inputter

Legacy Cleaners
12.2021 - 07.2022

GED -

Cristo Rey High School