Ashley Martin
Jacksonville,FL
Summary
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Little Caesars
Jacksonville , FL
03.2023 - Current
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Managed customer service inquiries and complaints in a timely manner.
- Recruited and trained new employees to meet job requirements.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Monitored employee attendance records, timekeeping, and payroll information.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Delegated work to staff, setting priorities and goals.
- Implemented quality control measures to uphold company standards.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Ensured compliance with safety regulations and company policies.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Analyzed business performance data and forecasted business results for upper management.
- Reviewed completed work to verify consistency, quality, and conformance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Communicated regularly with customers to gain insights into their needs.
- Collaborated with management on developing strategic plans for achieving business goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Deli Manager
Winn Dixie Supermarket
Jacksonville , FL
06.2017 - 01.2023
- Managed daily operations of the deli including staffing, scheduling, merchandising.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
- Prepared and led food service training programs to teach staff various tasks.
- Oversaw food preparation, production and presentation according to quality standards.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised deli staff to ensure efficient customer service.
- Created promotional displays to attract customers to the deli section.
- Observed food safety and sanitation protocols to reduce germ spread.
- Ensured cleanliness and sanitation of deli area, equipment, and supplies.
- Maintained accurate records of inventory and product ordering cycles.
- Explained goals and expectations required of trainees.
- Resolved customer complaints in a professional manner.
- Addressed employee performance issues promptly while also providing feedback and coaching as needed.
- Reviewed invoices from vendors for accuracy prior to payment processing.
- Assisted in developing marketing strategies that would increase sales in the deli department.
- Priced and ordered food products, kitchen equipment, and food service supplies.
- Reduced costs by controlling portion sizes and eliminating all types of waste.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Collaborated with other departments within the store to ensure smooth operations.
- Developed weekly schedules for deli staff to ensure adequate coverage during peak hours.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Prepared workstations with ingredients and tools to increase efficiency.
- Monitored daily sales reports to maximize profitability.
- Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
- Completed regular inventories of food and material stocks.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Enforced company policies and procedures while maintaining a positive work environment.
- Delegated work to staff, setting priorities and goals.
- Ordered necessary deli supplies to maintain stock levels.
- Coached staff on strategies to enhance performance and improve customer relations.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Ensured compliance with health and safety regulations in the kitchen and dining areas.
- Monitored temperatures of prepared food and cold-storage areas.
- Implemented cost-saving measures such as portion control, waste management.
- Established policies and procedures for the safe storage and rotation of food products.
Education
Administrative Assistant - Medical Informatics
Everest College
Jacksonville , FL01-2012
Skills
- Sales monitoring
- Recruiting and interviewing
- Budget assistance
- Multitasking and organization
- Schedule oversight
- Conflict resolution
- Workplace safety compliance
- Staff training and development
- Team motivation techniques
- Project management abilities
- Strategic thinking
- Team building
- Team leadership
- Scheduling and planning
- Decision-making
- Money handling
- Adaptability and flexibility
- Problem-solving
- Customer rapport
- Time management
Timeline
Assistant Manager
Little Caesars
03.2023 - Current
Deli Manager
Winn Dixie Supermarket
06.2017 - 01.2023
Administrative Assistant - Medical Informatics
Everest College