Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Matis

Patient/Customer Service Representative

Summary

Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Epic/ Microsoft.

Overview

11
11
years of professional experience

Work History

Patient Service Representative

Cleveland Clinic
Avon Lake, OH
03.2012 - 04.2013
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Used [Software] to schedule appointments.
  • Balanced deposits and credit card payments each day.
  • Educate patients on Anti-Aging Skin Care products.
  • Microsoft Excel / Word used on daily basis.

Assistant Store Manager

Coach
Westlake, Ohio
08.2010 - 03.2012
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Rotated merchandise and displays to feature new products and promotions.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.

Assistant Store Manager

Sephora
Westlake, OH
05.2005 - 08.2010
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.

Customer Service Representative

Dino Palmeri Salon
Strongsville, Ohio
09.2002 - 05.2005
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Education

Associate of Arts - Fashion Merchandising

Virginia Marti College of Art And Design
Lakewood, OH
05.2005

High School Diploma -

North Olmsted Highschool
North OImsted
05.2003

Skills

  • Database Search and Data Entry Skills
  • Administrative and Office Support
  • Patient Account Reviews
  • Insurance Information Collection

Timeline

Patient Service Representative

Cleveland Clinic
03.2012 - 04.2013

Assistant Store Manager

Coach
08.2010 - 03.2012

Assistant Store Manager

Sephora
05.2005 - 08.2010

Customer Service Representative

Dino Palmeri Salon
09.2002 - 05.2005

Associate of Arts - Fashion Merchandising

Virginia Marti College of Art And Design

High School Diploma -

North Olmsted Highschool

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Ashley Matis Patient/Customer Service Representative