Ashley Mazzola
Sacramento,CA
Summary
Skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
TJ Maxx, TJX Companies
09.2018 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Waitress Supervisor
Ninja Sushi Sacramento
05.2009 - 09.2018
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Boosted customer satisfaction with quick and accurate order processing.
Education
Walnutwood High School
Rancho Cordova, CASkills
- Problem-solving
- Customer service and engagement
- Inventory control
- Team building and leadership
- Store opening and closing
- Staff supervision
Timeline
Assistant Store Manager
TJ Maxx, TJX Companies
09.2018 - Current
Waitress Supervisor
Ninja Sushi Sacramento
05.2009 - 09.2018
Walnutwood High School