Ashley McAward

Friendly, Customer-Focused Bartender & FOH Team Lead

Fun, outgoing, and professional hospitality enthusiast with 10+ years of experience in busy restaurants and sports bars. I thrive on connecting with guests and creating authentic experiences while supporting my team to excel. Known for my upbeat personality, strong interpersonal skills, and commitment to going above and beyond in every shift. Skilled in cocktails, team leadership, scheduling, and smooth front-of-house operations.

Chopper John’s – Phoenix, AZ 85016
Bartender | 2023 – 2024

• Provided fast, friendly bar service in a lively environment
• Crafted cocktails and served drinks consistently and accurately
• Created a fun, welcoming atmosphere while engaging with guests authentically
• Maintained an organized bar and supported team members as needed

Nook Kitchen – Phoenix, AZ 85018
Hostess / Food Server | 2022 – 2023

• Welcomed and seated guests in a friendly, inviting manner
• Delivered orders efficiently while maintaining personable, genuine service
• Assisted with team coordination during busy periods
• Ensured each guest had a positive and enjoyable dining experience

Turo Inc. – Phoenix, AZ 85016
Escalations Support Rep / Sales Manager / Trainer / Account Executive | 2019 – 2025

• Managed customer escalations and trained new hires using a friendly, approachable style
• Fostered strong client and team relationships through clear and positive communication
• Oversaw account management and sales initiatives, achieving measurable results
• Gained leadership and training experience transferable to FOH management roles

Half Moon Windy City Grill – Phoenix, AZ 85016
FOH Server / Bartender / Shift Lead | 2015 – 2018

• Led front-of-house staff and trained new team members in a supportive, fun environment
• Assisted with scheduling, administrative tasks, and smooth shift coordination
• Closed shifts including cash reconciliation and reporting
• Boosted guest satisfaction and check averages through attentive service and engagement

Zipps Sports Grill – Phoenix, AZ 85018
Server / Bartender | 2012 – 2014

• Managed busy service times with a smile and upbeat attitude
• Assisted with bar service and POS operations while keeping the environment welcoming
• Upsold menu items and specials to increase sales
• Memorized the full menu and daily specials to guide guests confidently
• Developed strong connections with guests to ensure repeat visits

Polaris High School – High School Diploma | 2005