Ashley Mccall
Riverview,FL
Summary
Driven Dispatcher Office Assistant with a proven track record at FCC Environmental, adept in route planning and prioritization, ensuring efficient dispatch and routing of fleet vehicles. Excelled in high-stress situations, enhancing communication and coordination. Skilled in multi-line phone systems and administrative support, significantly contributing to operational improvements and training initiatives.
Overview
2
2
years of professional experience
Work History
Dispatcher Office Assistant
FCC Environmental
Tampa, FL
02.2023 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
- Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
- Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
- Enhanced communication between field units and office personnel by managing radio transmissions and phone communications.
- Provided exceptional customer service while handling incoming calls from the public, gathering essential information for appropriate response measures.
- Advised regarding delays and special circumstances.
- Collaborated with multiple departments to ensure seamless coordination of resources during emergency situations.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed orders, ran bulk pick sheets, processed, and printed invoices and created daily shipping logs.
- Assisted in training new hires on dispatch protocols, contributing to a well-prepared workforce.
- Assisted in the development of policies and procedures for dispatch operations, contributing to a safer and more efficient workplace.
Education
Wharton High School
Tampa, FL05.2005
Skills
- Typing Speed
- Scheduling Coordination
- Prioritization
- Route Planning
- Multi-line phone proficiency
- Strong Problem Solver
- Filing and data archiving
- Administrative Support
- Professional and mature
- Documentation and Recordkeeping
Timeline
Dispatcher Office Assistant
FCC Environmental
02.2023 - Current
Wharton High School