Efficient Customer Service Coordinator focused on resolving customer concerns quickly to maximize satisfaction. Well-versed in operational standards and best practices in industry. Hardworking, disciplined and reliable manager with demonstrated record of success. Adept at multitasking in fast-paced environments to solve customer problems by developing and implementing successful solutions based on business requirements and customer needs. Looking to grow professionally alongside an expanding team. Skilled Assistant Customer Service Manager versed in effectively supervising and guiding customer service team members in conflict resolution and efficiency-boosting strategies. Analytical problem-solver with excellent mentoring and team leadership abilities. Adept at assisting associates with maintaining optimal customer satisfaction through skilled support and escalated issue-management.
Work History
Admissions/ Medicaid Coordinator
Obtain employment as a director or coordinator where I can utilize my skills as well as assure customer satisfaction
Director of Admissions skilled at communicating, organizing and solving problems to raise the stature and rankings of admissions in health care facility
Provide quality support to all nurses, doctors, and medical personnel
Ability to handle the administrative care of patients with accuracy and speed
Uphold the integrity and privacy of patients by keeping all files completely confidential
Passionate about being an integral part of a medical center success, and thus contributing to the excellent care of those in need
Perform various financial activities such as cash handling, deposit preparation, and payroll
Entered all data from applications and personal records into database systems
Provide the customer with their balance, available credit and Account Payable and Receivable Offer upgrades on customer’s account
Handled transactions and answered incoming calls and managed customer questions and complaints Prepare and maintain documents for customer needs Made changes or updates to customer’s profiles and accounts Kept records of transactions
Maintained database of information and sorted bank statements, Rydal Park
Responsible for managing and directing the admissions process in a healthcare facility
Handle inquiry calls from hospitals, families, etc., and provide appointments that include presentation, tour and closing
Compile and distribute admissions packet
Maintain knowledge of Medicare and Medicaid regulations
Work with nursing and housekeeping staff to maintain knowledge of bed availability and daily census
Maintain relationships with legal and financial professionals, senior organizations, assisted living and senior housing facilities, appropriate special interest groups, churches and other community contacts
Participate in meeting to alert appropriate staff members of projected admissions, room changes, and appointments/ tours
Working with people who qualify for Medicaid, to ensure clients living in the facility receive all the appropriate local, federal and charitable services they are qualified for
Completing appropriate paperwork for benefits and services
Served as an experienced and motivated Clinic Coordinator for a high volume and fast-paced clinic
Utilizing strong administrative skills to enhance department performance
Interpreted and applied federal and state Medicaid regulations and policies pertaining to care.
Lead Medical Sales Representative
Medical Guardian
Highly dependable and resourceful Phone Sales representative with a successful history of sales and customer service
Handled multiple high-volume high-stress simultaneous projects with accuracy and courtesy
Strong background in customer acquisition and retention across a variety of services and products
Consistently surpassed sales quotas by implementing effective sales strategies and equipping providers with powerful product knowledge
Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products
Streamlined an effective lead process that generated a 75% increase in sales volume
Led sales department with highest quarterly sales for two consecutive years.
Sales Manager
Saks Fifth Avenue
Substantial experience and outstanding skills in customer service with Ten years of experience
Accustomed to working in fast-paced environments with the ability to think quickly and accurately
Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles
Superb analytical and problem-solving skills leveraged to proactively improve customer service processes and garner stellar customer approval scores
Help achieve client relation goals to drive sales and maintain customer focus Protect the customer experience
Assist in training new associates on product knowledge for staff, Ensure compliance with all policies and procedures
Ensure daily monitoring and execution of sales while Pro-actively manage customer needs and exceed expectations by utilizing the U.N.I.Q.L.O
Service standard, following the Uniqlo Fundamental Principles
Exceeded sales objectives by 50%.
Senior Loan Processor 2
Regional Acceptance Corporation
Prepare loan closing documents, close loans, disburse proceeds, procure collateral, complete file documentation and follow-up, and ensure procedures are followed to deliver loans with accurate and compliant legal documentation
Close Loans
Process, close, fund, and book all new loans and servicing actions according to applicable processing procedures and practices; including:
Prepare commitment, notes, lien Instruments, and other general loan documents that represent what is outlined in the stamped credit package
Accurate data entry of PD/LGD/Collateral Values and other data to result in a loan booking that represents what is outlined in the stamped credit package
Prior to loan closing, confirm loan conditions outlined in the stamped credit package are met and filed
Confirm collateral properly identified and secured with the loan documents,
includes quality review of signatures, dates, and initials, completing follow up to have errors or omissions corrected accurately
Review new or existing collateral documents to ensure and/or verify correct lien position
Communicate with loan staff to confirm accuracy of lien documents and address any discrepancies
Complete accurate checks and other accounting related forms for proper funding
File all related documents timely, accurately, and consistently to ensure easy reference in
the future by all staff.
Human Resources Consultant
JP Morgan Chase
Resolved Employee issues via email (or by phone if needed) pertaining to tickets/cases submitted about Covid 19 leave, privacy, complaints, suggestions, or escalations
Coordinated with management to answer ticket inquiries related to Covid-19 and support problem resolution for employees
Analyzed periodic employee relations-related analytical data trends to formulate and implement action plans pertaining to Covid-19
Utilized global HR frameworks to drive core HR processes, projects, and initiatives
Interacted with HR management to devise and update policies based on changing industry and social trends related to Covid-19
Liaised between employees and senior leadership to address case inquiries pertaining to
Covid leave times, Time and Attendance, Vaccine and Mask Mandates, as well as referrals to employee Relations
Strengthened traceability by notating case inquiries and responses to employees by email
Cross Trained for the SAFE Act Team Case Management for Mortgage Loan Originators (MLOS)
Utilized the Nationwide Mortgage Licensing System and Registry (NMLS) and Kana client email application to notify MLOS of any updates needed for their account to avoid instances of fraud
Applications: Skype for Business, Citrix, Ask HR, HR Answers, Symphony, and the Nationwide Mortgage Licensing System and Registry (NMLS)
Funding Analyst/ Loan Operation
Flagship Credit Acceptance
Performed data entry for all contract packages daily
Handled Loan portfolios, Documentation process, managing and reporting control issues
Communicated effectively to internal and external personnel regarding status of contracts in process
Performed quality control for documents and information related to finance contracts
Handled all business duties
Built and maintained relationships with external dealership personnel
Maintained exemplary service levels in accordance with internal company policy.
Customer Service Coordinator
Capital One
Received inbound calls from customers regarding their credit card account
Provided the customers with their balance, available credit and Account Payable and Receivable
Offered upgrades on customer’s account
Waived past due fees and amounts
Developed a relationship with all customers, ensuring the ultimate experience.
Skills
Salesforcecom
CRM
Microsoft Office
PowerPoint
Microsoft
Project Outlook
