Elaine French
Cleveland Heights,OH
Summary
Highly energetic and resourceful Electronic Sales representative with 15 years at Newark holds an exceptional record of customer service and satisfaction. Known for working with external and internal resources to achieve customer satisfaction and company profitability.
Overview
15
15
years of professional experience
Work History
Senior Inside Sales
Newark an Avnet Company
10.2013 - Current
- Dedicated resource for 125 accounts, currently 1.5-million-dollar territory covering Michigan, Illinois, and Iowa
- Takes full ownership of account to build and expand a book of business including prospecting, qualifying and closing new sales opportunities, ensuring the clients needs are met
- Call, and email to reach prospects to made cost effective product sales Uses Einstein analytics to gather information on each business to gather knowledge of buy needs and trends
- Also uses clients websites for information gathering to pin dial correct approach to earn business and see if it provides information for upsells
- Previously successful in turning a 1.5-million-dollar base into a 3.5-million-dollar territory
- Partner with internal teams, quotes, purchasing, product management and strategic pricing to work out great customers sales
- Actively work with vendors such as Bud, Keysight and others to get special pricing on products for a better Newark margin
- Department collaboration done with buyers and product managers to stock non-stock items after providing collateral on the turn level of the non-stock items
- Effectively achieving a 15-year consistent high margin sales average for strategic planning and market awareness.
Business Development Specialist
Newark An Avnet Company
08.2010 - 09.2013
- Handled Chicago territory with 1680 accounts
- Performed high volume outbound calls daily to find the right customer contact
- Developed a solid relationship with clients to know which clients were seasonal business, quarterly businesses, spotty business and of course all year long to effectively penetrate the Chicago market and bring the sales into an upswing achieving that 168% to target goal for a complete quarter in the territory
- Partnered with the general team members to ensure my customers always would have a rep with the knowledge and ability to help
- Shared my technique to increase margin without ruffling feathers.
Account Specialist (Inbound Sales)
Newark An Avnet Company
02.2009 - 08.2010
- Eastern Territory and Federal Government Accounts Sales performed in a high-volume call center
- Handles prospect and clients’ requests by telephone, fax and email for quotations, orders, and lead times from customers
- Currently partners with clients to service properly and close the sales through needs assessment, product assistance and price negotiations
- Developed client list of repeat customers, although it is not main company focus
- Mentor and help train new staff
- Performed as team lead when manager unavailable.
Education
Bachelor of Arts in Communications - Public Relations
University of Dayton
Dayton, Oh04.1988
Skills
- Growth Mindset
- Data analysis
- Project management
- Customer relationship management
- Vendor Relationship management
- Product Knowledge
- Demonstration skills
- Strategic thinking
- Customer Retention
- Strong Negotiation skills
- Territory management
- Leadership and Coaching
- High aptitude for working independently and self-managed
- CRM tools; B-PICS, ACT, Goldmine, Baan, Siebel, Salesforcecom and Microsoft CRM
- Proficient in Microsoft Office; Word, Excel, PowerPoint, Outlook
- Read and understand datasheets and technical drawings
Professional Accomplishments
- Vice-President's Circle
- Highest Territory Sales Award
- Up-Sell Specialist
- Multiple product seller
- Quota Buster
- Multiple- Simultaneous Territory Sales Achievement
Timeline
Senior Inside Sales
Newark an Avnet Company
10.2013 - Current
Business Development Specialist
Newark An Avnet Company
08.2010 - 09.2013
Account Specialist (Inbound Sales)
Newark An Avnet Company
02.2009 - 08.2010
Bachelor of Arts in Communications - Public Relations
University of Dayton
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