ASHLEY MCFARLAND
Aurora,CO
Summary
Strong problem-solving skills and a proven track record of effective team management and successful outcomes. Excels in developing strategies to optimize productivity and foster collaboration. Exceptional communication skills for building strong relationships with stakeholders at all levels, ensuring seamless coordination and goal alignment. Dedicated to delivering high-quality results and thriving in fast-paced environments. Utilizes analytical mindset to identify improvement opportunities and drive organizational growth.
Overview
18
18
years of professional experience
Work History
PATIENT SERVICE SUPERVISOR
Denver Health Hospital
Denver, CO
05.2022 - Current
- Under general supervision, plan, direct, and coordinate activities of an organization or department that serves food and beverages
- Oversees the work of team members who prepare food, serve and clean-up in the cafeteria, production, storeroom, tray line and related areas
- Oversees the process for stocking of food items
- Communicates and implements HACCP guidelines
- Complies with regulatory agency requirements.
Nutrition Assistant/ Lead
University of Colorado Hospital
Aurora, CO
11.2014 - 05.2022
- Greeted customers and provided excellent customer service
- Operated the phones quickly and efficiently
- Built loyal clientele through friendly interactions and consistent appreciation
- Answered a constant flow of customer calls with up to [125] calls in queue per day
- Gathered and verified all required customer information for tracking purposes
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Nutrition Assistant
University of Colorado Hospital
Aurora, CO
11.2012 - 04.2022
- Answered a constant flow of customer calls with up to [125] calls in queue per day
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Food Service Worker Lead
University of Colorado Hospital
11.2011 - 11.2012
- Promptly and empathetically handled guest concerns and complaints
- Maintained high standards of customer service during high-volume, fast-paced operations
- Cross-trained and coordinated scheduling with team members to ensure seamless service
- Followed food safety procedures according to company policies and health and sanitation regulations
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Food Service Worker
University of Colorado Hospital
10.2010 - 11.2011
- Consistently provided friendly guest service and heartfelt hospitality
- Greeted customers and provided excellent customer service
- Maintained high standards of customer service during high-volume, fast-paced operations
- Performed all position responsibilities accurately and in a timely manner.
Food Service Worker
Medical Center of Aurora
07.2006 - 10.2010
- Consistently provided friendly guest service and heartfelt hospitality
- Performed all position responsibilities accurately and in a timely manner
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
Education
High School Diploma -
Aurora Central High School
05.2006
Skills
- Leadership
- Skill Management
- Scheduling
- Creativity
- Critical thinking
- Active listening
- Customer Service
- Fast and efficient service worker
- Dedicated team player
- Skilled in call center operations
- Multi-line phone operation proficiency
- Exceptional workflow management
- Strong problem solving aptitude
Timeline
PATIENT SERVICE SUPERVISOR
Denver Health Hospital
05.2022 - Current
Nutrition Assistant/ Lead
University of Colorado Hospital
11.2014 - 05.2022
Nutrition Assistant
University of Colorado Hospital
11.2012 - 04.2022
Food Service Worker Lead
University of Colorado Hospital
11.2011 - 11.2012
Food Service Worker
University of Colorado Hospital
10.2010 - 11.2011
Food Service Worker
Medical Center of Aurora
07.2006 - 10.2010
High School Diploma -
Aurora Central High School