MIchelle suleiman
Haines City
Summary
Strategic Patient Service Supervisor with a focus on process optimization and team leadership. Developed policies that improve operational efficiency and elevate patient experiences. Expertise in training and mentoring staff to enhance service delivery. Committed to driving advancements in patient care through effective workflow improvements.
Overview
5
5
years of professional experience
Work History
Patient Service Supervisor
Quest Diagnostics
Winter Haven
10.2021 - Current
- Supervised patient service operations, ensuring adherence to company standards and improving service quality.
- Coordinated patient scheduling and appointment management for optimal service flow.
- Trained and mentored staff on best practices and customer service techniques.
- Addressed patient inquiries and resolved issues, enhancing patient satisfaction and loyalty.
- Implemented workflow improvements, streamlining processes to minimize wait times and improve patient experience.
- Collaborated with clinical teams to facilitate seamless patient experiences.
- Maintained accurate records of patient interactions and service transactions.
- Resolved customer complaints in a timely manner while maintaining positive relationships with customers.
- Identified opportunities for process improvement within the department.
- Troubleshot and resolved department issues to maintain patient satisfaction and keep optimal patient flows.
- Performed regular audits of patient records to identify trends or areas needing improvement in care delivery processes.
- Developed strategies for improving customer service levels across the organization.
- Developed and implemented patient services policies and procedures.
- Participated in meetings with department heads regarding changes in policies or procedures affecting patient care.
- Coordinated support services for patients by collaborating with other departments.
Group Leader
Quest Diagnostics
Kissimmee
04.2021 - 10.2021
- Led team meetings to discuss project updates and operational goals.
- Coordinated workflow among staff to optimize operational efficiency and productivity.
- Trained new employees on procedures and best practices for lab operations.
- Monitored compliance with safety standards in laboratory environments.
- Implemented process improvements that streamlined testing protocols and minimized delays.
- Collaborated with management to develop training materials for staff development.
- Ensured proper maintenance of laboratory equipment and supplies inventory.
- Worked with other group leaders to identify and resolve issues between teams.
- Provided assistance with conflict resolution among team members.
- Identified training needs for group members and provided instruction.
- Communicated objectives and implementation tactics to meet organizational goals.
- Motivated teams to achieve goals by fostering an environment of accountability and support.
- Coached and developed direct reports to lead problem-solving activities.
- Encouraged team members to take initiative in their roles by offering rewards for going above expectations.
- Facilitated creative problem solving sessions to generate innovative solutions to challenges.
- Managed resources and delegated tasks to ensure timely completion of projects.
- Adhered to safety regulations while leading staff in the field or laboratory settings.
- Organized weekly meetings to review objectives, discuss accomplishments, and plan future goals.
- Implemented strategies designed to improve efficiency across multiple departments.
- Enforced organizational policies while creating an environment that encourages open dialogue.
- Cultivated strong relationships with students by listening carefully and offering positive reinforcement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Education
Associate of Science - Human Resources Development
Strayer University
Tampa, FL10-2025
High School Diploma -
Worcester Vocational High School
Worcester, MA06-1999
Skills
- Patient confidentiality
- Healthcare
- Customer service
- Project management
- Workflow improvement
- Process optimization
- Process improvement
- Team leadership
- Team management
- Employee training
- New staff training
- Conflict resolution
- Effective problem solving
- Written communication
- Strong leadership
- Written communication
- Recordkeeping
- Written communication
Languages
English
Professional
Spanish
Professional
Timeline
Patient Service Supervisor
Quest Diagnostics
10.2021 - Current
Group Leader
Quest Diagnostics
04.2021 - 10.2021
Associate of Science - Human Resources Development
Strayer University
High School Diploma -
Worcester Vocational High School