Hi, I’m
Ashley McHenry
Auburndale,Florida
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
6
years of professional experience
Work History
GEICO
Auto Claims Adjuster
03.2022 - 07.2023
Job overview
- Issued payouts to claimants.
- Documented all findings in concise reports.
- Examined photographs and surveillance and any other documents relating to claims.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
Alliance Rx Walgreens Prime Specialty Pharmacy
Patient Care Coordinator
09.2021 - 12.2022
Job overview
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
Service Professionals
Customer Service Supervisor
03.2017 - 09.2021
Job overview
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Education
High Tech High School North Bergen, NJ
High School Diploma
06.2016
Skills
- Payment Transactions
- Claims File Management Processes
- Subrogation Expertise
- Claims Investigations
Timeline
Auto Claims Adjuster
GEICO
03.2022 - 07.2023
Patient Care Coordinator
Alliance Rx Walgreens Prime Specialty Pharmacy
09.2021 - 12.2022
Customer Service Supervisor
Service Professionals
03.2017 - 09.2021
High Tech High School
High School Diploma