Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Ashley McMullen

Ashley McMullen

Franklin,MA

Summary

Proven to enhance customer satisfaction and team efficiency, my experience at Stage Neck Inn showcases my ability to adeptly handle high-pressure situations and resolve concerns with a compassionate and detail-oriented approach. Skilled in staff training and problem resolution, I excel in fostering positive dining experiences and improving service performance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Host

The Shed Craft Bar And Kitchen
02.2023 - 12.2023
  • Provided exceptional customer service by attentively addressing guest needs and promptly resolving any concerns.
  • Accommodated special guest seating requests to enhance customer satisfaction.
  • Responded to customer inquiries about hours, seating, and menu information.
  • Provided adequate table place settings and miscellaneous supplies for work stations for duration of assigned shift.
  • Handled high-pressure situations with composure.
  • Facilitated cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.


Seasonal Wait Staff Member

Stage Neck Inn
06.2021 - 09.2023
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Maintained cleanliness in dining area contributing to a pleasant atmosphere for customers.
  • Explained menu items and preparation methods to provide high level of customer service and promote positive, safe dining atmosphere.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.

Babysitter

Various Families
06.2018 - 08.2023
  • Adapted to diverse family structures, cultural backgrounds, and parenting styles to ensure a nurturing environment for all children under care.
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Transported children to and from activities using personal or family vehicle.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.

Education

Bachelor of Science - Health Sciences

Sacred Heart University
Fairfield, CT
05.2027

High School Diploma -

Franklin High School
Franklin, MA
06.2023

Skills

  • Compassionate
  • Flexible
  • Team Player
  • Staff Training Experience
  • Strong Attention to Detail
  • Customer Service/Patient Care
  • Problem Resolution
  • Performance Improvement

Certification

CMA - Certified Medical Assistant

  • Mass General Brigham Ready to Work Program

Timeline

Host

The Shed Craft Bar And Kitchen
02.2023 - 12.2023

Seasonal Wait Staff Member

Stage Neck Inn
06.2021 - 09.2023

Babysitter

Various Families
06.2018 - 08.2023

Bachelor of Science - Health Sciences

Sacred Heart University

High School Diploma -

Franklin High School

CMA - Certified Medical Assistant

  • Mass General Brigham Ready to Work Program
Ashley McMullen