Ashley McMullen
Franklin,MA
Summary
Proven to enhance customer satisfaction and team efficiency, my experience at Stage Neck Inn showcases my ability to adeptly handle high-pressure situations and resolve concerns with a compassionate and detail-oriented approach. Skilled in staff training and problem resolution, I excel in fostering positive dining experiences and improving service performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Host
The Shed Craft Bar And Kitchen
02.2023 - 12.2023
- Provided exceptional customer service by attentively addressing guest needs and promptly resolving any concerns.
- Accommodated special guest seating requests to enhance customer satisfaction.
- Responded to customer inquiries about hours, seating, and menu information.
- Provided adequate table place settings and miscellaneous supplies for work stations for duration of assigned shift.
- Handled high-pressure situations with composure.
- Facilitated cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Seasonal Wait Staff Member
Stage Neck Inn
06.2021 - 09.2023
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Maintained cleanliness in dining area contributing to a pleasant atmosphere for customers.
- Explained menu items and preparation methods to provide high level of customer service and promote positive, safe dining atmosphere.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.
Babysitter
Various Families
06.2018 - 08.2023
- Adapted to diverse family structures, cultural backgrounds, and parenting styles to ensure a nurturing environment for all children under care.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Transported children to and from activities using personal or family vehicle.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Education
Bachelor of Science - Health Sciences
Sacred Heart University
Fairfield, CT05.2027
High School Diploma -
Franklin High School
Franklin, MA06.2023
Skills
- Compassionate
- Flexible
- Team Player
- Staff Training Experience
- Strong Attention to Detail
- Customer Service/Patient Care
- Problem Resolution
- Performance Improvement
Certification
CMA - Certified Medical Assistant
- Mass General Brigham Ready to Work Program
Timeline
Host
The Shed Craft Bar And Kitchen
02.2023 - 12.2023
Seasonal Wait Staff Member
Stage Neck Inn
06.2021 - 09.2023
Babysitter
Various Families
06.2018 - 08.2023
Bachelor of Science - Health Sciences
Sacred Heart University
High School Diploma -
Franklin High School
CMA - Certified Medical Assistant
- Mass General Brigham Ready to Work Program
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