Ashley McNaney
Eaton,CO
Summary
Dedicated and organized individual with over eight years of experience in cleaning and customer service. Skilled in multitasking and prioritizing tasks effectively, contributing to team success and client satisfaction through clear communication and customized solutions.
Overview
17
17
years of professional experience
Work History
House Cleaner
Self Employed Services
Eaton, CO
01.2017 - 05.2025
- Developed customized cleaning plans based on client preferences.
- Managed time effectively to complete tasks within client-specified deadlines.
- Resolved client inquiries promptly, maintaining strong customer relationships through effective communication.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning.
- Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
Dry Cleaner Cashier
Scotchies Cleaners
Windsor, CO
03.2016 - 10.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained clean and organized workspaces to enhance operational efficiency.
- Collaborated with team members to streamline laundry workflow processes.
- Monitored inventory levels, notifying management of supply shortages.
- Handled customer complaints professionally, resolving issues to ensure satisfaction.
- Performed end-of-day closing procedures accurately, including counting cash drawers and submitting transaction reports to management timely.
- Managed incoming calls professionally, scheduling pick-ups or deliveries as requested by customers.
- Maintained awareness of current promotions and store policies to provide accurate information to customers during interactions.
- Facilitated communication between production team members and front-end staff for improved coordination regarding order status updates or special requests from customers.
- Built rapport with regular patrons through friendly interactions and consistent delivery of high-quality service experiences.
- Create website for multiple stores.
Private Care Provider
Jennifer Roemmich
Fort Collins, CO
01.2015 - 08.2015
- Provided personalized care and support to enhance clients' daily living activities.
- Assisted with medication management to ensure adherence to prescribed schedules.
- Interview and hire new care providers for multiple positions, as well as hiring additional CNAs.
- Trained new caregivers on best practices for client interaction and support techniques.
- Streamlined communication between family members and medical teams, serving as a reliable point of contact for updates on patient status.
- Collaborated with healthcare professionals to develop individualized care plans based on patient needs and preferences.
- Maintained accurate records of patient progress, reporting any concerns or changes in condition promptly to healthcare providers.
- Supported clients'' independence through personalized assistance with daily activities.
- Assisted with mobility needs, utilizing proper lifting techniques to prevent injuries.
- Ensured a safe and secure environment for patients by maintaining a clean and organized living space.
- Managed financial tasks for clients, including bill payments and budgeting.
- Facilitated transportation to appointments, ensuring timely arrival and coordinating post-care instructions with healthcare providers.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Monitored clients' overall health and well-being and noted significant changes.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Maintained all employee schedules and organized events.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Assisted clients with daily living activities, enhancing independence and quality of life.
- Trained new staff on best practices for caregiving and emergency procedures to enhance service quality.
Certified Nursing Assistant
Jennifer Roemmich
Fort Collins, CO
11.2008 - 05.2012
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Education
Certified Nursing Assistant -
Front Range Community College
Fort Collins, COHigh School Diploma -
Poudre High School
201 S. Impala D, Ft. Collins CO05.2007
Skills
- Customer service
- Housekeeping
- Household management
- Teamwork
- Customer service-focused
- Excellent oral and written communication
- Staff training
- Multitasking and organization
- Detail-oriented
Timeline
House Cleaner
Self Employed Services
01.2017 - 05.2025
Dry Cleaner Cashier
Scotchies Cleaners
03.2016 - 10.2024
Private Care Provider
Jennifer Roemmich
01.2015 - 08.2015
Certified Nursing Assistant
Jennifer Roemmich
11.2008 - 05.2012
Certified Nursing Assistant -
Front Range Community College
High School Diploma -
Poudre High School