ASHLEY MCVAY
SALEM,OH
Summary
Dynamic Certified Pharmacy Technician with proven expertise at Walgreens, enhancing patient care through meticulous prescription filling and effective insurance billing. Recognized for exceptional problem-solving skills and attention to detail, I streamlined operations, reducing medication errors and improving workflow efficiency. Committed to maintaining patient confidentiality and compliance with HIPAA regulations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walgreens
Salem, OH
09.2020 - Current
- Processed prescription medications accurately and efficiently to fulfill customer needs.
- Assisted pharmacists in preparing medications, ensuring compliance with safety standards.
- Collaborated with healthcare professionals to resolve prescription issues effectively.
- Utilized pharmacy software systems to manage patient records and prescription data securely.
- Trained new pharmacy technicians on operational procedures and best practices for efficiency.
- Managed incoming phone calls, providing timely responses to inquiries from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Communicated directly with doctors offices via telephone, fax and email.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Reviewed and verified customer information and insurance provider information.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
- Entered and processed patients' prescriptions into internal system.
Care Giver
Extreme Love
Rogers, OH
01.2018 - 09.2020
- Provided compassionate care and support to enhance client well-being.
- Assisted clients with daily living activities, promoting independence and dignity.
- Monitored client health metrics and reported changes to healthcare professionals.
- Developed individualized care plans in collaboration with multidisciplinary teams.
Education
GED -
Salem Senior High
Salem, OhSkills
Data entry
Attention to detail
Problem-solving skills
Customer service
HIPAA regulations
Insurance billing
Filling prescriptions
Patient confidentiality
Insurance verification
HIPAA
Certification
PTCB, Cpr , immunization certificated
Timeline
Certified Pharmacy Technician
Walgreens
09.2020 - Current
Care Giver
Extreme Love
01.2018 - 09.2020
GED -
Salem Senior High