Ashley Mendoza
Summary
Hardworking and motivated individual with a positive attitude, eager to expand her knowledge. Dedicated to offering exceptional assistance to clients and colleagues. Skilled in case management, document management, and client communication. Seeking to develop expertise in legal procedures and regulations to contribute to the success of a reputable law firm or legal department.
Overview
5
5
years of professional experience
Work History
Case Manager/Team Lead
The Claimbridge
09.2023 - Current
- Served as a dedicated Case Manager for more than 200 clients, helping them move forward in their mass tort case.
- Coordinate all aspects of case management, including client intake, medical request document preparation, and gathered client's supporting documents.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Worked closely and in tandem with attorney in a team environment and ensure all policies and procedures are followed and completed
- Compiled reports on cases and submitted them to supervisors as required.
- Led teams and ensured colleagues are on task and working efficiently.
- Reached out to cold leads and came up with ways to overcome pushback from clients.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Provided leadership, guidance and support to staff members.
- Handled clientele complaint issues, requests, and demands accordingly
- Developed and implemented training programs for staff.
- Worked with partnered law firms to achieve goals.
- Participated in hiring events for the law firm.
- Contributed to 3M Earplugs Lawsuit, Boy Scouts of America Lawsuit, Hair Relaxer Lawsuit, Spinal Cord Stimulator Potential Claims.
Law Firm Assistant
Gutierrez Law Firm
01.2023 - 09.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Interviewed clients to obtain information relevant to cases.
- Coordinated client meetings by scheduling appointments, preparing meeting materials, and maintaining a professional environment.
Event Coordinator
La Mansion Receptions
09.2022 - 12.2022
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Brainstormed and implemented creative event concepts and themes.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Consulted with customers to determine objectives and requirements for events.
- Communicated with catering, lighting and sound companies to obtain price quotes.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
Cashier
Laredo Safari & Adventure Park
12.2021 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
Dispatcher
SOUL TRUCKING LLC
05.2020 - 11.2020
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 3 fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Receptionist
Soul Trucking LLC
07.2019 - 04.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
Education
Bachelor of Science - Criminal Justice
Texas A&M International University
12.2022
Skills
- Attention to Detail
- Strong Work Ethic
- Ability to Work Under Pressure
- Dependable and Responsible
- Decision-Making
- Active Listening
- Multitasking Abilities
- Flexible and Adaptable
- Planning and Coordination
- Teamwork and Collaboration
- Microsoft Office
- Leadership Skills
- Guest Inquiries
- Case Management
- Problem-Solving
- Written and Verbal Communication
- Organization and Multitasking
- Case Documentation
- Documentation And Reporting
- Conflict Resolution
- Relationship Building
- Email and Telephone Etiquette
- Time Management Skills
- Customer Service
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Case Manager/Team Lead
The Claimbridge
09.2023 - Current
Law Firm Assistant
Gutierrez Law Firm
01.2023 - 09.2023
Event Coordinator
La Mansion Receptions
09.2022 - 12.2022
Cashier
Laredo Safari & Adventure Park
12.2021 - 08.2022
Dispatcher
SOUL TRUCKING LLC
05.2020 - 11.2020
Receptionist
Soul Trucking LLC
07.2019 - 04.2020
Bachelor of Science - Criminal Justice
Texas A&M International University
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