Jolene Anderson

I started out at this agency as a Case Manager managing a normal case load. I was then promoted to the Nursing Home Case Manager approximately 1.5 years later. In January I was promoted to Team Lead, which is my current role. In all of these roles I have:

• Coordinated member assessments and developed individualized service plans aligned with case goals.
• Advocated for member rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of member situations, identifying issues, goals, and necessary interventions.
• Coordinated essential services for members, resulting in improved overall well-being.
• Coordinated with healthcare providers to ensure members had access to necessary medical services, enhancing their overall well-being.
• Increased member satisfaction through diligent follow-up and personalized support.
• Negotiated with landlords and housing agencies to secure stable housing for members
• Assessed community needs and identified resources for and community service programs.
• Provided leadership, guidance and support to staff members.

• Coordinated resident services, ensuring timely response to care needs and facility requests.
• Maintained accurate resident records, documentation, and confidential service files.
• Communicated with residents, families, and care teams to resolve concerns promptly.
• Collaborated with interdisciplinary staff to align resident support with care plans.
• Trained new team members on resident service procedures and documentation standards.
• Collaborated with maintenance teams to coordinate repairs quickly, minimizing disruptions to the residents' daily lives.
• Solved grievances and complaints by collaborating with residents and/or their families.
• Established a welcoming atmosphere for residents through friendly interactions and prompt assistance.
• Managed move-in and move-out processes efficiently, ensuring seamless transitions for both incoming and outgoing members.