Summary
Overview
Work History
Education
Skills
Organizations
References
Timeline
Generic

Latoshia Welch

Canton,MS

Summary

Goal-oriented leader with exceptional communication and organizational skills, strategic planning and growth abilities, and knowledge of HMOs, Medicaid, and Medicare. Aiming to use more than 25 years of proven work experience in various healthcare settings with proficiency in administration, executive support, human resources, leadership, nursing, and positive patient outcomes. Possess a master's degree in public health policy and administration. Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Overview

18
18
years of professional experience

Work History

Case Manager/Team Lead

United Healthcare
05.2015 - Current
  • Collaborates with multi-disciplinary teams to develop and implement person centered care plans to address needs including management of chronic health conditions, health promotion and wellness, social determinants of health, medication management and member safety in alignment with evidence-based guidelines for children and adults
  • Manage care managers to provide performance assessments, communicate goals, yearly evaluations, and support to ensure compliance with standardized protocols and processes
  • Works with the operational leadership team to make recommendations to improve processes
  • Conduct quality audits to assess and ensure staff is educated and implementing quality initiatives within the department.

Admissions Supervisor

Gentiva Home Health
05.2014 - 04.2015
  • Oversee the admissions process for all new patients, including but not limited to receiving referrals, verifying payer information, confirming clinical needs, coordinating visits with hospital discharge planners, patients, families while ensuring standards and policies for completion of the admission visits are followed
  • Manage and provide clinical and administrative oversight as an admissions manager
  • While working closely with the business development team and hospital leadership to exceed the hospital's revenue, census, conversion, and admissions goal through excellent communication and patient care
  • Develop strategies to maximize admissions including daily contact with potential referral sources including but not limited to hospitals, skilled nursing facilities, physicians, insurers, case management and healthcare agencies.

Manager, Social Services

Highland Home Nursing Facility
05.2006 - 05.2014
  • Oversaw client referrals to appropriate team members, community agencies and organizations to meet treatment needs
  • Supervised staff to provide education and ensure quality was being provided for meeting SDoH needs regarding client's transition back to community at the end of skilled services
  • Coordinated weekly care plan meetings with interdisciplinary team to discuss patient care goals with client family members
  • Collaborated with vendors to implement plans for patients discharging.

Education

Master of Public Health Policy and Administration -

University of Southern Mississippi
Hattiesburg, MS
05.2024

Bachelor of Liberal Studies -

University of Southern Mississippi
Hattiesburg, MS
12.2021

Licensed Practical Nursing Diploma -

Hinds Community College
Raymond, MS
12.1998

Skills

  • Communication
  • Leadership
  • Effective Collaborator
  • Proficient with Health Systems
  • Strategic Planning
  • Time Management
  • Utilization review
  • Client Advocacy
  • Discharge Planning
  • Referral Coordination
  • Case Management

Organizations

Mississippi Public Health Association

References

References available upon request

Timeline

Case Manager/Team Lead

United Healthcare
05.2015 - Current

Admissions Supervisor

Gentiva Home Health
05.2014 - 04.2015

Manager, Social Services

Highland Home Nursing Facility
05.2006 - 05.2014

Master of Public Health Policy and Administration -

University of Southern Mississippi

Bachelor of Liberal Studies -

University of Southern Mississippi

Licensed Practical Nursing Diploma -

Hinds Community College

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Latoshia Welch