Ashley Michael
Jackson,MS
Summary
Accomplished Phlebotomy Technician with a proven track record at Merit Health Hospital, enhancing patient satisfaction through efficient specimen collection and empathetic patient care. Skilled in venipuncture and maintaining confidentiality, I significantly improved service quality by mastering both technical and interpersonal skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Phlebotomy Technician
Merit Health Hospital
01.2023 - 04.2024
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Collected fluid or tissue samples by using appropriate collection procedures.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Demonstrated commitment to patient confidentiality by upholding strict adherence to HIPAA regulations during all interactions and documentation processes.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
Hospital Care Technician
UMMC
04.2022 - 09.2022
- Increased patient satisfaction by providing clear instructions and explanations on hospital procedures, addressing concerns, and answering questions from patients and their families.
- Assisted in maintaining a clean and safe environment for patients, staff, and visitors by adhering to infection control protocols.
- Reduced the risk of complications by diligently monitoring patients for changes in condition and reporting concerns to nursing staff.
- Improved patient comfort by providing compassionate and attentive care during hospital stays.
- Promoted healing and recovery by assisting patients with activities of daily living such as bathing, dressing, toileting, feeding, and ambulation.
- Monitored patient vital signs, lab results and other indicators of health.
- Participated in ongoing education opportunities to remain current on medical knowledge, skills, and best practices in hospital care settings.
Education
Bachelor Of Applied Arts And Science - Biology Health Sciences
Alcorn State University
Lorman, MS05.2024
Skills
Capillary Puncture
Venipuncture
Phlebotomy
Drawing Blood
Specimen Collection
Responsiveness
Patient Care
Organization Skills
Customer Satisfaction
Certification
- PT - Phlebotomy Technician
Timeline
Phlebotomy Technician
Merit Health Hospital
01.2023 - 04.2024
Hospital Care Technician
UMMC
04.2022 - 09.2022
Bachelor Of Applied Arts And Science - Biology Health Sciences
Alcorn State University
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