Ashley Milam
Dallas,TX
Summary
Dedicated and organized operations manager with several years of experience using proven planning and streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement.
Overview
8
8
years of professional experience
Work History
Operations Manager
Ulta
Dallas, Texas
11.2023 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Built strong operational teams to meet process and production demands.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Managed scheduling, training and inventory control.
Operations Manager
Gap
Dallas
01.2021 - 10.2023
- Managed scheduling, training and inventory control.
- Measured and reviewed performance via KPIs and metrics.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Delegated work to staff, setting priorities and goals.
- Addressed customer concerns with suitable solutions.
General Manager
Lovisa jewelry
Dallas
04.2019 - 01.2021
- Trained employees on duties, policies and procedures.
- Supervised employees through planning, assignments, and direction.
- Tracked monthly sales to generate reports for business development planning.
- Managed inventory and supplies to ensure materials were available when needed.
Brand Ambassador
Aerie By American Eagle
El Paso, Texas
04.2017 - 04.2019
- Conversed with customers to share information about products and services.
- Put together eye-catching displays to attract potential customers and encourage questions.
- Utilized social media platforms to promote brand and interact with audience.
- Distributed flyers, brochures, and other materials at promotional events.
- Restocked shelves at retail locations with products to match planned demonstrations.
- Employed basic selling techniques to engage with customers.
- Cleaned and organized spaces to maintain neat promotional spaces.
Education
High School Diploma -
Socorro High School
El Paso, Texas05-2017
Skills
- Performance monitoring
- Performance reporting
- Planning and implementation
- Organizational management
- Problem-solving
- Team building/leadership
- Staff management
- Staff training
Timeline
Operations Manager
Ulta
11.2023 - Current
Operations Manager
Gap
01.2021 - 10.2023
General Manager
Lovisa jewelry
04.2019 - 01.2021
Brand Ambassador
Aerie By American Eagle
04.2017 - 04.2019
High School Diploma -
Socorro High School