Ashley Miller
Washington,DC
Summary
Proven to excel in high-volume dining environments, I leveraged my wine pairing knowledge and exceptional customer service skills at The Lake George Club to enhance guest experiences. Collaborating effectively with teams, I consistently ensured efficient workflow and superior service quality, embodying a strong work ethic and a guest-engagement focus.
Overview
5
5
years of professional experience
Work History
Server
The Lake George Club
05.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Certified TIPS training for serving alcohol.
- Worked with a sommelier to learn basics in wine and food pairings.
Busser
The Lobster Pot
05.2020 - 10.2020
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Cleaned and maintained bathrooms for customers.
Ski Instructor
Donner Ski Ranch
12.2019 - 01.2020
- Promoted a positive learning environment with clear communication, patience, and encouragement throughout each lesson.
- Enhanced safety awareness among students through comprehensive instruction on equipment use and slope navigation.
- Educated students on proper skiing etiquette to foster a respectful atmosphere among all slope users.
- Taught lessons to both children and adults.
Education
Bachelor of Arts - Political Science
American University
Washington, DC05.2025
High School Diploma -
Queensbury High School
Queensbury, NY06.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Professional Appearance
- High-volume dining
- Food safety understanding
- Food sales and promotion
- Table Setting
- Menu presentation
- Wine service
- Wine pairing knowledge
- Team Player
Timeline
Server
The Lake George Club
05.2021 - Current
Busser
The Lobster Pot
05.2020 - 10.2020
Ski Instructor
Donner Ski Ranch
12.2019 - 01.2020
Bachelor of Arts - Political Science
American University
High School Diploma -
Queensbury High School
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