Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Miller

SPRINGFILED,IL

Summary

Accomplished Lead Chocolatier/Assistant Manager at Pease's at BUNN Gourmet, adept in chocolate tempering and team management. Elevated product quality and customer satisfaction through innovative flavor pairing and meticulous adherence to food safety regulations. Mentored staff, enhancing team cohesion and operational efficiency. Proven track record in improving brand exposure and fostering vendor relationships for competitive ingredient procurement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

26
26
years of professional experience

Work History

Lead Chocolatier/Assistant Manager

Pease's at BUNN Gourmet
09.2010 - Current
  • Packaged chocolate items for delivery or pickup.
  • Maintained strict adherence to food safety standards during all stages of production, ensuring top-notch product quality.
  • Enhanced customer satisfaction by creating visually appealing and delicious chocolate products.
  • Participated in trade shows and tasting events, promoting brand exposure and attracting new clientele.
  • Mentored junior staff members in mastering chocolate-making techniques, fostering a positive work environment and teamwork.
  • Trained new employees on company protocols, safety procedures and chocolate making techniques resulting in seamless integration into the team.
  • Troubleshot and repaired malfunctioning kitchen equipment to maintain team performance levels.
  • Provided exceptional customer service by offering personalized consultations for special occasion orders like weddings or corporate gifts.
  • Established strong relationships with vendors for timely delivery of raw materials at competitive pricing.
  • Kept work areas clean, neat and organized to promote safety, productivity and team success.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Unit Clerk

St. John Hospital
07.2004 - 09.2010


  • Answered multi-line telephone system, provided information, and directed calls.
  • Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
  • Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
  • Aided in the training of new hires by sharing knowledge and best practices acquired from years of experience.
  • Performed various administrative tasks by filing, copying and faxing documents.

Counter Clerk

Pease's Candy
02.1999 - 07.2004


  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Processed cash, check and credit card payments.
  • Operated cash register to accurately complete customer financial transactions.
  • Received deliveries, unpacked boxes, checked off items in system and stored products in stockroom.
  • Expedited order fulfillment by accurately assembling customer orders quickly and efficiently.

Education

Associate of Arts - Elementary Education

Lincoln Land Community College
Springfield, IL

High School Diploma -

Springfield Southeast High School
Springfield, IL
06.2001

Skills

  • Catering experience
  • Packaging
  • Food Safety Regulations
  • Team Management
  • Recipe Development
  • Allergy awareness
  • Flavor Pairing
  • Ingredient Selection
  • Product innovation
  • Chocolate tempering
  • Chocolate decoration
  • Excellent Communication
  • Organizational Skills
  • Machinery Operation
  • Documentation and paperwork
  • Team building
  • Task Prioritization
  • Good Manufacturing Practices

Timeline

Lead Chocolatier/Assistant Manager

Pease's at BUNN Gourmet
09.2010 - Current

Unit Clerk

St. John Hospital
07.2004 - 09.2010

Counter Clerk

Pease's Candy
02.1999 - 07.2004

Associate of Arts - Elementary Education

Lincoln Land Community College

High School Diploma -

Springfield Southeast High School

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Ashley Miller