Ashley Milnes
Warminster,PA
Summary
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Uses creative solutions to resolve tricky problems. Reliable in face-to-face interactions or behind a screen in the office.
Overview
10
10
years of professional experience
Work History
Associate
Wild Fork
Horsham, PA
02.2025 - Current
- Assisted customers with product selection and inquiries.
- Maintained cleanliness and organization of the store.
- Stocked shelves with fresh products and merchandise.
- Collaborated with team members to fulfill daily tasks.
- Operated point-of-sale systems for customer transactions.
- Participated in training sessions on product knowledge.
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Trained new associates on store operations, policies, and procedures.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Organized backroom areas to maintain a clean and organized work environment.
- Performed cash register functions accurately and efficiently.
- Handled incoming calls from customers regarding orders or other inquiries.
- Conducted inventory checks to ensure accuracy of shelf stock.
Customer Service Representative
Edible Arrangements
Warrington, PA
06.2021 - 02.2025
- Assisted customers with product selection and order placement.
- Managed customer inquiries through phone and email communication.
- Processed and fulfilled orders accurately and efficiently.
- Resolved customer complaints with empathy and professionalism.
- Educated customers about products and promotions effectively.
- Updated customer records in the database promptly and accurately.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Associate
TJ Maxx, TJX Companies
Warrington, PA
08.2015 - 02.2022
- Assisted customers with product selection and inquiries.
- Maintained cleanliness and organization of the store.
- Stocked shelves with fresh products and merchandise.
- Collaborated with team members to fulfill daily tasks.
- Participated in training sessions on product knowledge.
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
- Trained new associates on store operations, policies, and procedures.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Organized backroom areas to maintain a clean and organized work environment.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Recommended, selected and located merchandise based on customer desires.
- Ticketed, arranged and displayed merchandise to promote sales.
- Got Associate of the Quarter
Education
Associate of Arts - Graphic Design
Bucks County Community College
Newtown, PA06-2019
Associate of Arts - Commercial And Advertising Art
Middle Bucks Institute of Technology
Jamison, PA09-2015
High School Diploma -
William Tennent High School
Warminster, PA06-2015
Skills
- Customer service
- Product merchandising
- Cash handling
- Order processing
- Product knowledge
- Communication skills
- Time management
- Training and mentoring
- Reliable and punctual
- MS office
- POS system operation
- Flexible schedule
- Multitasking and organization
- Computer skills
- Creative problem solving
- Client engagement
- Data entry
- Typing speed and precision
Affiliations
* Helps with autistic sister.
* Enjoys camping and being in nature.
* Pushes oneself to explore all creative aspects.
Timeline
Associate
Wild Fork
02.2025 - Current
Customer Service Representative
Edible Arrangements
06.2021 - 02.2025
Associate
TJ Maxx, TJX Companies
08.2015 - 02.2022
Associate of Arts - Graphic Design
Bucks County Community College
Associate of Arts - Commercial And Advertising Art
Middle Bucks Institute of Technology
High School Diploma -
William Tennent High School
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