Ashley Moala
Elk Grove,California
Summary
Customer service-oriented professional with years of experience in the financial and e-commerce industries. Skilled in providing outstanding customer support, managing complex inquiries, and resolving issues across multiple platforms. Known for attention to detail, strong communication skills, and an ability to multitask in high-pressure environments. Experienced in handling financial transactions, assisting customers with product inquiries, and ensuring a positive experience across various touchpoints.
Overview
7
7
years of professional experience
Work History
Chat Service Agent
Blue Nile
10.2020 - Current
- Provide exceptional customer service through live chat, addressing inquiries related to products, orders, returns, and policies for a leading online jewelry retailer.
- Maintain professionalism while managing multiple concurrent chat sessions, ensuring timely and accurate responses.
- Work cross-functionally with internal teams to resolve customer issues and ensure high satisfaction levels.
- Monitor key performance metrics such as customer satisfaction, first response time, and resolution rates, consistently meeting or exceeding targets.
Bank Teller
U.S. Bank
03.2019 - 10.2020
- Processed customer transactions such as deposits, withdrawals, and loan payments, ensuring accuracy and adherence to banking policies.
- Provided product knowledge and promoted financial services, such as savings accounts, loans, and credit cards, while maintaining a customer-centric approach.
- Assisted customers with account inquiries and troubleshooting, resolving issues in a timely and professional manner.
- Balanced cash drawer and handled daily financial transactions, ensuring compliance with bank security standards and federal regulations.
Education
High School Diploma -
South Medford High School
Skills
- Customer Service & Support
- Problem Solving & Conflict Resolution
- Multitasking & Time Management
- Financial Transactions & Cash Handling
- Live Chat Support & CRM Systems
- Strong Written & Verbal Communication
- Attention to Detail & Accuracy
- Team Collaboration & Dependability
Timeline
Chat Service Agent
Blue Nile
10.2020 - Current
Bank Teller
U.S. Bank
03.2019 - 10.2020
High School Diploma -
South Medford High School
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