Tatyana Williams
Wilson,NC
Summary
Detail-oriented customer service and sales professional with over 5 years of experience delivering high-quality support in remote environments. Proven ability to resolve customer issues efficiently, drive sales through personalized recommendations, and maintain high satisfaction ratings.
Overview
7
7
years of professional experience
Work History
Chat sales representative
1800 contacts
10.2023 - 03.2026
- Delivered real-time customer support and sales assistance via chat, ensuring a smooth seamless online ordering experience.
- Increased sales by recommending products and assisting with prescription verification and order competition .
- Resolved customer concerns by resolving issues efficiently and professionally.
- Consistently meet or exceed sales and service performance metrics.
Customer service representative
Kelly Connect
06.2021 - 09.2023
- Accurately documented customer interactions in accordance with company policies and procedures.
- Navigated multiple systems and databases to efficiently locate and provide information.
- Identified customer needs and delivered timely, effective solutions.
- Built strong customer relationships through empathy, professionalism, and clear communication.
Technical support representative
Teleperformance
08.2019 - 04.2021
- Provided technical support to customers with varying levels of expertise, adapting communication accordingly.
- Diagnosed and resolved hardware and software issues to restore functionality.
- Led structured troubleshooting calls with a confident and solutions-oriented approach.
Sales Representative
Burke's Outlet
10.2018 - 06.2019
- Assisted customers with purchases while delivering a high level of customer service.
- Resolved customer concerns to improve satisfaction and store experience.
- Maintained accurate records of transactions and adhered to store policies.
- Achieved sales targets by identifying and capitalizing on upselling opportunities.
Education
Diploma -
Rocky Mount High School
Rocky Mount, NC06-2017
Skills
- Customer Service & Support
- Sales & Upselling Techniques
- Technical Troubleshooting
- Conflict Resolution
- Microsoft Office (Word, Excel, PowerPoint)
- Multitasking & Systems Navigation
- Strong Written & Verbal Communication
Timeline
Chat sales representative
1800 contacts
10.2023 - 03.2026
Customer service representative
Kelly Connect
06.2021 - 09.2023
Technical support representative
Teleperformance
08.2019 - 04.2021
Sales Representative
Burke's Outlet
10.2018 - 06.2019
Diploma -
Rocky Mount High School