Ashley Moman
Baton Rouge,LA
Summary
Dynamic and results-oriented professional with extensive experience at CVS Pharmacy, adept in prescription filling and enhancing workflow efficiency. Excelled in team collaboration and problem-solving, significantly improving customer satisfaction. Demonstrated expertise in medication dispensing and confidentiality, contributing to a positive and secure pharmacy environment.
Overview
22
22
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
Baton Rouge, LA
11.2018 - Current
- Maintained clean and organized work environment, adhering to safety and sanitation guidelines.
- Performed inventory management tasks, including stock rotation and expiration date checks, to ensure medication availability.
- Applied barcode scanning technology to verify medication accuracy and prevent dispensing errors.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Utilized pharmacy management software to maintain up-to-date patient records and inventory levels.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Cashier
Winn Dixie Warehouse
Baton Rouge, LA
02.2018 - 11.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier Team Lead
Hobby Lobby
Baton Rouge, LA
06.2015 - 12.2017
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier Manager
Family Dollar
Baton Rouge, LA
01.2013 - 04.2014
- Streamlined inventory processes by implementing new tracking systems.
- Elevated customer experience by addressing concerns promptly.
- Streamlined inventory processes by implementing tracking systems.
- Enhanced team performance with appropriate training for improved customer satisfaction.
- Enhanced team performance for improved customer satisfaction.
- Monitored cash flow by reconciling daily transactions.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
- Monitored areas for security issues and safety hazards.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Enhanced team productivity by delegating tasks and setting clear goals for cashier staff members.
Janitor
Empire Cleaning Services
Baton Rouge, LA
06.2007 - 06.2012
- Operated industrial cleaning equipment to maintain high cleaning standards.
- Swept and mopped hallways to ensure neat appearance and prevent accidents.
- Inspected cleaning supplies for safety compliance before use.
- Adhered to health regulations, helping to maintaining facility standards.
- Emptied waste bins regularly to prevent overflow and maintain cleanliness.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Kept building spaces premises clean inside and outside.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Maintained floor cleaning and waxing equipment.
- Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
Cashier
Holsum Bakery
Baton Rouge, LA
04.2008 - 01.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Call Center Representative
West Telemarketing
Baton Rouge, LA
08.2004 - 06.2005
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Cashier
Piggly Wiggly Supermarket
Baton Rouge, LA
05.2003 - 04.2004
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Diploma - General Studies
Captiol High School
Baton Rouge, LA05.2004
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Patient confidentiality
- Prescription filling
- Medication dispensing
- Supply restocking
- Pharmacy ethics
- Labeling accuracy
- Drug safety
- Stocking shelves
Timeline
Pharmacy Technician
CVS Pharmacy
11.2018 - Current
Cashier
Winn Dixie Warehouse
02.2018 - 11.2018
Cashier Team Lead
Hobby Lobby
06.2015 - 12.2017
Cashier Manager
Family Dollar
01.2013 - 04.2014
Cashier
Holsum Bakery
04.2008 - 01.2010
Janitor
Empire Cleaning Services
06.2007 - 06.2012
Call Center Representative
West Telemarketing
08.2004 - 06.2005
Cashier
Piggly Wiggly Supermarket
05.2003 - 04.2004
Diploma - General Studies
Captiol High School