Ashley Moncree
Lincolnton,NC
Summary
Results-driven logistics professional with over fourteen years in distribution operations and warehousing. Expertise in optimizing workflows and reducing costs through effective inventory control. Five years in retail sales and customer service, achieving high satisfaction ratings and sales targets. Proven leadership in team training and collaboration to enhance performance and operational efficiency.
Overview
16
16
years of professional experience
Work History
Sales/ Customer Service Associate
Marilyn’s Sweet Addictions
Lincolnton, NC
09.2022 - 03.2025
- Answered phone calls and took customer orders to facilitate smooth service and enhance customer satisfaction
- Provided assistance to customers with product inquiries and selections.
- Operated cash register and processed customer payments efficiently.
- Stocked and organized bakery cases to ensure product availability and presentation
- Stocked items upon arrival to ensure inventory accuracy.
- Maintained cleanliness of floors, dishes, cases, and coffee syrups for a welcoming environment
Lead
Crate & Barrel Distribution Center
Lincolnton, NC
07.2018 - 02.2022
- Lead/ Supervised Local, returns, shop & fragile pak departments
- Established fragile pak department for long-distance deliveries, enhancing service offerings
- Supervised team to ensure timely completion of daily functions and tasks
- Coordinated customer service by scheduling and rescheduling appointments to meet client needs
- Maintained all return trailers to be scheduling and offloaded in a timely manner
- Work with 3rd party delivery team on scheduling all local deliveries and returns each day
- Maintain billing with 3rd party delivery team each week
- Run and monitor all picks in the AS400 system for local and fragile pak
- Performed data entry tasks to maintain accurate records
Office Associate
Crate & Barrel Distribution Center
Lincolnton, NC
10.2008 - 07.2018
- Directed and supervised RTVs (returns to vendor) to ensure proper inventory management
- Professional and courteous customer service skills
- Skilled in Gmail, Outlook, Microsoft word, AS400, Excel, google sheets and all office equipment
- Mastered ability to multi-task and work in a fast paced environment
- Assisted in productivity tracking, payroll processing, and labeling while supporting floor lead with check-ins
- Coordinated daily communication with drivers and vendors for scheduling pickups and appointments
- Communicates with driver and vendors on a daily basis with scheduling picks and appointments
- Direct and supervise RTV’s (return to vendor)
Education
High School -
Lincolnton High School
Lincolnton, NCSkills
- Customer support
- Sales administration
- Relationship management
- Data entry
- Inventory management
- Appointment scheduling
- MS Office proficiency
- Phone communication
- Verbal and written communication
- Attention to detail
- Problem solving and resolution
- Multitasking skills
- Organizational skills
- Self-motivation
References
- Faye Harmon, (980) 241-1532
- Renee Coulter6, (704) 740-6881
- Tiffany Eaker, (704) 530-1396
Personal
- Associate of the Quarter
- Member of the safety team
- Events committee
Timeline
Sales/ Customer Service Associate
Marilyn’s Sweet Addictions
09.2022 - 03.2025
Lead
Crate & Barrel Distribution Center
07.2018 - 02.2022
Office Associate
Crate & Barrel Distribution Center
10.2008 - 07.2018
High School -
Lincolnton High School