Briahna Dorsey
Rex,Ga
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
17
17
years of professional experience
Work History
Waitess/Customer Service Associate/Sales Associate
HMS Host Inc.
01.2007 - Current
- Built relationships with airport customers and employees to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Ops Manager
FedEx:Ground
10.2020 - 07.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Improved safety procedures to create safe working conditions for workers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Customer Service Representative
Post Storage
10.2017 - 09.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Education
College Prep Diploma -
Benjamin E. Banneker High School
06.2000
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Data Entry
Timeline
Ops Manager
FedEx:Ground
10.2020 - 07.2022
Customer Service Representative
Post Storage
10.2017 - 09.2019
Waitess/Customer Service Associate/Sales Associate
HMS Host Inc.
01.2007 - Current
College Prep Diploma -
Benjamin E. Banneker High School
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