Volunteer work-fundraising
Ashley Montagna
Hospitality Professional
Napa ,CA
Summary
I aspire to become a vital component to a company that I am proud to be a part of, where my exceptional work ethic and determination can be best utilized. I am a dependable working professional, successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Hospitality Professional
Hillstone Restaurant Group Inc, Rutherford Grill
Napa , CA
04.2016 - Current
- Exude professional and genuine hospitality as the first point of contact for guests
- Exhibiting elite salesmanship that yielded the highest hourly employee income and sales average on the year. Working 30-40 hours, I am able to produce over $10,000 in weekly sales at a 22% tip average.
- Superb knowledge of wine, food, and cocktail program; selling high-end wines (i.e. Lakota, Cardinale, Opus one) to those interested in a more decadent experience.
- Relationship building with regular business and clientele, as well as with peers, subordinates, and management team members. Not only serving, but cultivating lasting relationships with Napa's winemakers and owners of world renowned brands.
- Uphold company wide standards, quality control of peers, food, time standards, drinks, and the over all guest experience. Team work, professionalism, positive mental attitude, and aim to please approach
- Team work in a leadership based position
Hospitality Professional
Thomas Keller Restaurant Group
02.2021 - 11.2021
- Highly developed verbal presentation to enhance salesmanship for unique chef created additions
- Excelled in a high pressure, high demand environment, while bringing a positive attitude to the team
- Acknowledged outstanding staff performance to boost morale.
- Wine expertise; wine making processes, pairing and tasting notes
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Administrative Assistant
Window Fashions of Northern California
11.2013 - 01.2016
- Program Director and coordinator for a brand-new computer programming system
- Customer Quality Control; Survey processing, phone calls, and responses on social media
- Hiring; creating ads, managing multiple hiring websites (snagajob.com, craigslist.com, indeed.com, and monster.com), and resume processing, as well as, calling and emailing prospective employees
- Interviewing; forming questions and preforming interviews
- Managing CEO, and Business Manager schedules, appointments, and travel
Education
Bachelor of Science - Sociology, Human Resources And Organized Behavior
09.2020 - 05.2022
Skills
Salesmanship and Guest Relations
Interests
Wine Enthusiast: WSET level 2
Equine Professional
Speed and agility based competition. I have competed and training others for years in an enthusiastic team environment. Proceeds from competitions have gone to non-profit organizations such as Breast cancer and premature babies research.
Timeline
Hospitality Professional - Thomas Keller Restaurant Group
02.2021 - 11.2021
Sacramento State University - Bachelor of Science, Sociology, Human Resources And Organized Behavior
09.2020 - 05.2022
Hospitality Professional - Hillstone Restaurant Group Inc, Rutherford Grill
04.2016 - Current
Administrative Assistant - Window Fashions of Northern California
11.2013 - 01.2016