Ashley Monterrosa
Charlotte,NC
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
9
9
years of professional experience
Work History
Co-Owner
Alfredo’s Painting LLC
Charlotte
02.2019 - Current
- Forecasted customer demand to set prices or credit terms for goods or services.
- Established company to fill market gap, connecting customers directly with products.
- Negotiated and secured partnerships with key stakeholders to enhance business operations and market reach.
- Provided leadership and guidance to employees while fostering a collaborative environment.
- Established and maintained relationships with suppliers and vendors to secure favorable terms and ensure supply chain reliability.
- Coordinated special events such as product launches or promotional campaigns.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Reviewed and approved contracts and agreements to protect company interests and ensure compliance with regulations.
- Analyzed financial reports to identify areas of improvement in operations.
- Monitored expenses closely to stay within allocated budgets for each project and initiative.
- Negotiated contracts with vendors and suppliers to secure the best terms possible.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Managed customer service initiatives to resolve issues promptly and maintain high satisfaction levels.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Assistant Restaurant Manager
Golden Corral Buffet and Grill
Charlotte, North Carolina
04.2016 - 02.2019
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Promoted special events or discounts to increase sales volume.
- Trained new employees to perform duties.
- Ensured compliance with health and safety regulations.
- Managed cash register operations including deposits and reconciling discrepancies.
- Facilitated communication between waitstaff and kitchen staff during peak hours.
- Performed regular maintenance checks on kitchen equipment.
- Inspected dining and serving areas for cleanliness and proper setup.
- Developed marketing strategies to attract new customers.
- Maintained entire look of restaurant, keeping it clean and inviting at all times.
Skills
- Staffing
- Recruiting and training
- Policy and procedure implementation
- Creative thinking
- Financial planning
- Multitasking and organization
- Task delegation
- Goal setting
- Decision-making
- Workforce management
- Business strategy
- Employee relations
- Problem-solving
- Visionary leadership
- Customer service
- Team building
- Clear communication
- Accounting operations
Timeline
Co-Owner
Alfredo’s Painting LLC
02.2019 - Current
Assistant Restaurant Manager
Golden Corral Buffet and Grill
04.2016 - 02.2019